Registered Client Associate
About The Position
This position provides support to make sure the office operates smoothly and stays in compliance with policies and procedures. Responsible for providing excellent customer service and building client relationships by assisting clients with deposits, distributions, account balances, online access, and other general requests. Other duties include account opening and maintenance of account files. Coordinate and communicate account alerts with Financial Advisor. Support to take SIE Exam provided. Training to obtain Series 7 and 66 securities licenses provided. SmartBank Associates enjoy an AMAZING benefits package: Comprehensive benefits- medical, dental, vision, life, and disability insurance Matching 401(k) Generous paid time off (PTO) SmartFlex Days Up to 11 Paid Company Holidays Incentive Program Mental Health Benefits Including 8 free sessions with a coach or certified professional Tuition Reimbursement Community Involvement Opportunities Company apparel provided at no cost A career at SmartBank is more than just a job, it is a family where values are upheld and hard work is recognized. Our SmartBank team of associates are trustworthy, loyal and innovative. We have been supporting our customers for over 10 years in Tennessee, Alabama, and Florida and are continuing to grow. We empower our associates to treat our customers with care and to be involved in the communities we support. We build exceptional value by fostering a work environment that respects individual needs, establishes high expectations and recognizes achievement - It is the SmartBank way.
Requirements
- Minimum of 3 years in Investment Industry
- Excellent customer service skills
- Strong written and oral communication skills
- High School diploma required.
Nice To Haves
- Bachelor's degree in related field of study preferred.
Responsibilities
- Upholds SmartBank Core Values and Core Purpose.
- Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
- Processes client request, documentation, and proper maintenance of accounts.
- Provides investment education and information to clients such as tax consequences of distributions and liquidations, calculating and monitoring RMD.
- Completes inbound/outbound client calls regarding investment account information, proxies, notices, prospectus information, rights offerings and additional notifications related to their investments.
- Assists with processing of deposits and distributions from client accounts.
- Works with Financial Advisor(s) to resolves account related administrative and operational deficiencies.
- Works with Financial Advisor(s) to prepare outgoing marketing and other client correspondence.
Benefits
- Comprehensive benefits- medical, dental, vision, life, and disability insurance
- Matching 401(k)
- Generous paid time off (PTO)
- SmartFlex Days
- Up to 11 Paid Company Holidays
- Incentive Program
- Mental Health Benefits Including 8 free sessions with a coach or certified professional
- Tuition Reimbursement
- Community Involvement Opportunities
- Company apparel provided at no cost
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
501-1,000 employees
