Registered Client Associate I

Amerantbank•Coral Gables, FL

About The Position

Provide day-to-day personalized customer service under high standards for the following segments: Institutional Clients, Ultra-High Network families and Emerging wealth. Create portfolio reviews and prepare advisory meetings with all the available tools (Riskalyze, Black Diamond, Morningstar, Monitoring Tool, and others) Prepare investment proposals for clients aligned with their specific needs. Understanding of the markets serviced and be aware of any potential information that could affect the client. Address and solve client concerns, claims and queries, ensuring that the process of customer claim resolution is administered within the established parameters of quality and efficiency. Coordinate with Trust, Mortgage, Private Banking, and any other areas of the Bank to exceed customer service expectations. Knowledge of Fiduciary and Corporate structures to obtain all the required documentation for account opening in multi-layer ownership. Knowledge about the specific needs of offshore clients and markets that the Bank services. Communicate with internal departments, such as compliance and operations, to ensure that client accounts are following regulatory requirements. Continuously improve knowledge of financial products, industry trends, and regulatory requirements. Assist with administrative tasks, such as opening new accounts, processing account transfers, and updating client information. Participate in team meetings and contribute to team goals. Daily follow-up to validate that the customers’ transaction requests have been processed according to customers’ instructions. Report and handle Fraud cases with customers and Fraud Prevention Unit. Contact customers to cover Margin Calls in Pledge Accounts to maintain collateral coverage according to Credit Policies. Prepare documentation for the change of collateral owners or collateral accounts for Pledge Accounts. Gathers documentation and prepare package for PEP’s approval. Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues. Prepares and keep updated KYC/KYA's and prepares annual certifications of high-risk accounts and jurisdiction. Completes assigned training on BSA to keep abreast of regulations and licenses. Acts as back up of other Wealth Advisors / Client Services Associates. All other duties as required.

Responsibilities

Provide day-to-day personalized customer service under high standards for Institutional Clients, Ultra-High Network families and Emerging wealth.
Create portfolio reviews and prepare advisory meetings with all the available tools (Riskalyze, Black Diamond, Morningstar, Monitoring Tool, and others)
Prepare investment proposals for clients aligned with their specific needs.
Understanding of the markets serviced and be aware of any potential information that could affect the client.
Address and solve client concerns, claims and queries, ensuring that the process of customer claim resolution is administered within the established parameters of quality and efficiency.
Coordinate with Trust, Mortgage, Private Banking, and any other areas of the Bank to exceed customer service expectations.
Knowledge of Fiduciary and Corporate structures to obtain all the required documentation for account opening in multi-layer ownership.
Knowledge about the specific needs of offshore clients and markets that the Bank services.
Communicate with internal departments, such as compliance and operations, to ensure that client accounts are following regulatory requirements.
Continuously improve knowledge of financial products, industry trends, and regulatory requirements.
Assist with administrative tasks, such as opening new accounts, processing account transfers, and updating client information.
Participate in team meetings and contribute to team goals.
Daily follow-up to validate that the customers’ transaction requests have been processed according to customers’ instructions.
Report and handle Fraud cases with customers and Fraud Prevention Unit.
Contact customers to cover Margin Calls in Pledge Accounts to maintain collateral coverage according to Credit Policies.
Prepare documentation for the change of collateral owners or collateral accounts for Pledge Accounts.
Gathers documentation and prepare package for PEP’s approval.
Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
Prepares and keep updated KYC/KYA's and prepares annual certifications of high-risk accounts and jurisdiction.
Completes assigned training on BSA to keep abreast of regulations and licenses.
Acts as back up of other Wealth Advisors / Client Services Associates.
All other duties as required.