Regional VP Operations - Southeast

Gallagher•Nashville, TN

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview The Regional Vice President of Operations serves to represent Gallagher Benefit Services (GBS) from an operational standpoint by supporting the strategic goals of the organization, as outlined by the division and regional management. This will be accomplished by driving consistency, best practices, efficiency and the quality of work products and processes in order to deliver best in class services and resources to improve client sales, satisfaction and retention.

Requirements

Bachelor's degree and 5 years related experience
Communication, Analytical and Organization Skills
Excellent written and oral communication skills
Superior presentation skills
Strong analytical, organizational and problem solving capabilities
Must be independent, self-motivated, goal and people oriented
Proactive approach with attention to detail and proven ability to follow through
Change agent with ability to influence others outside of a direct reporting relationship
Proven relationship building skills and high energy level
Cooperative with colleagues and strong consultative approach
Ability to coach and motivate others
Supports execution of business unit goals and Dominant Priorities
Ability to manage/balance multiple priorities
Assigns work and manages projects on a timely basis
Is a model to the divisional, regional and branch teams
Excels in self-service environment and has a ‘no job is too small attitude’
Ability to lead and participate in cross functional team based projects
Can prioritize and manage through constant change
Commitment to and record of strong customer service
Excellent interpersonal skills
Ability to translate short-term business goals into team and individual performance goals
Ability to conduct performance management discussions
Excellent customer focus
Excels at understanding and articulating strategy, positioning and messaging

Nice To Haves

10+ years of operational experience within the insurance and/or benefits industry
10+ years of program management or consulting within the insurance and/or benefits industry
Experience with managing resources, risk analysis, budgets and client onboarding and relationship management
Experience with setup, management and oversight of the execution of large scale projects
Experience and knowledge of change management, organizational development, profit maximization, productivity and efficiency enhancement

Responsibilities

Work directly with regional leadership and division operations leader to ensure alignment of resources, consistent deliverables of services and a balanced focus on divisional and regional initiatives.
Lead the regional GBS operations strategies through both direct management of regional operations team and matrix relationships across local branch offices
Work cross functionally with GBS business partners including: Account Management, Client Support Services, Compliance, Finance, Global Support Services, HRIT, Human Resources, Marketing and Sales Operations to support divisional objectives
Collect and analyze data to promote strategies in operational efficiency, including organization structure design
Recommend operational metrics to proactively improve quality of divisional and regional services
Drive adoption of recommended solutions with quantifiable ROI
Provide operational expertise and proven approaches including organizational efficiency, process improvement and automation which includes reviewing internal systems and providing suggestions towards tool development.
Advise and implement technology and/or vendor solutions to support operations and sales activities; drive utilization of technology and solutions across the region
Facilitate workgroup meetings to ensure consistent communication of strategies and sharing of best practices with local offices within the region; drive execution of best practices across the region
Manage and direct the merger and acquisition support and process management, including due diligence through integration
Participate in the preparation of expense and capital budgets for short and long range planning and operations
Act as an escalation point for direct reports and provide broad based assistance for the operations teams to increase capacity to serve GBS business partners
Provide oversight and direction to shared resources practice leaders in the development and refinement of local Value Proposition for client services and client deliverables which includes the regional Underwriting, Compliance and Health Management teams
Give cohesive direction and leadership to ensure execution of local branch initiatives that support the strategic divisional and corporate directives
Recommend internal professional standards and internal education; drive results, including limiting E&O exposure at the branch level through local operational leaders by complying with BOSS (Business Operating Standards and Systems) and audit preparedness
Identify operations risks within the region and develop mitigation strategies

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program