Regional VP of Operations - South Florida

American House Senior Living Communities•Florida Ridge, FL

About The Position

Under the vision and strategic direction of the COO, the Regional Vice President of Operations is responsible for providing both strategic and hands-on support, guidance, and direction with regards to operations, profitability and cost control while diligently promoting the American House’s philosophy of Senior Living and maintaining the highest quality of customer service. The Vice President of Operations is responsible for maximizing financial and operational performance while leading, managing, and holding their team accountable for high performance and promoting a strong, positive work culture where all team members can thrive.

Requirements

Degree in healthcare, gerontology, business or related field or 10 years’ experience in Senior Living management required.
5-year minimum experience in business management showing increasing responsibility and experience leading high performance/high commitment teams
In lieu of a degree, 8 years minimum experience in business management showing increasing responsibility and experience leading high performance/high commitment teams
Management experience; budgeting, staffing, care management
Strong financial and technical acumen
Excellent written and verbal communication skills
Strong passion, empathy and compassion for older adults, employees and family members
Proven focus on continuous improvement and strategic problem solving
A valid driver’s license, error-free driving record and current auto insurance

Responsibilities

Communicate and embody the American House mission, vision, RITE ON core values and goals to all Team Members, Family Members and business partners
Ensure the smooth and efficient operations of the communities in assigned region
Develop and increase the profitability and efficiency of each community and company-wide
Foster a sense of enthusiasm, self-worth and team spirit among the communities
Provide suggestions for improvement and communicate alternate methods of operating among the Executive Directors
Monitor the performance of each Executive Director in relation to the goals of the property; and fostering their professional development
Regularly inspect each community, make suggestions for improvements. Follow up on implementation of suggestions and mandates
Ensure coordination and consistency of quality service throughout the region
Monitor effectiveness and cost efficiency of operating policies and procedures
Review monthly variance reports and financial statements with Executive Directors and address any budget variances, including creation of actionable strategic plan for improvement
Monitor labor costs and hours, on a weekly basis, and address concerns and action plans with Executive Directors
Partner with Human Resources to drive key people initiatives and serve as a catalyst for change management
Monitor and respond to summary reports of operational and financial statistics; including monthly reporting package
Directly supervise, review, and evaluate the performance of the Executive Directors, assigned specialists, Regional Director of Sales and the Regional Wellness Director
Review and authorize all bonuses, capex amounts, and large accounts payable checks prior to release
Monitor community accounting and internal controls and practices
Ensure the Chief Operating Officer is informed of major issues and make suggestions and presentations for change and improvements
Review operating and capital expenditure budgets and ensure they are in good order and acceptable prior to submission
Ensure the Employee and Resident satisfaction surveys are completed and communicated at each assigned community. Ensure action plans are created and followed
Travel to corporate meetings as required
Attend approved conferences/seminars and identify senior living industry trends
Prepare reports for investors, owners, and Executive Committee as requested
Maintain and/or increase occupancy, increase revenue, and/or decrease expenses
Perform financial analysis and updates for the President and COO regarding regional financial performance
Conduct regularly scheduled on-site reviews of community operations to identify improvements for quality, occupancy levels, spend, culture and staffing
Provide strategies, guidance and execution on achieving financial, performance and cultural goals
Promote a strong, positive market and employment brand and execute to deliver upon our brand promise
Research, analyze and evaluate competition and position in the marketplace; report out on intel, best practices, concerns and innovations to drive continuous improvement
Manage and influence accounts receivable practices for each community within assigned region
Develop and monitor the progress of financial and operational performance standards to assure viable operations, positive cash flow, budget adherence, high levels of quality care and resident satisfaction, low levels of employee turnover and high levels of employee engagement
Actively engage in and personally own the strategic direction of American House to ensure clarity and effective execution of goals and objectives
Adhere to American House leadership standards which are always subject to change
Actively engage and prioritize the selection, development and performance of direct reports to ensure a professional, motivated and high performing team for American House
Lead, manage and execute on key initiatives, projects or research as needed
Oversee Capital Expenditure budget/projects; provide ongoing reports and suggestions for improvement as needed/required
Collaborate with team members on all aspects and deliverables related to due diligence and intent to purchase requests for community acquisitions and new property developments; oversee operations management for acquisitions and new developments
Work with each Corporate Pillar to assist with implementation and upholding of American House standards and practices