Regional Volunteer Coordinator

St. Croix Hospice•City of Pewaukee, WI

10d

About The Position

Regional Volunteer Coordinator Position Overview The Regional Volunteer Coordinator will be responsible for all aspects of the volunteer program consistent with St Croix Hospice policies and procedures ensuring CHAP requirements are met and followed. This role will support the overall operations of the department by organizing, implementing, and maintaining the volunteer program at the branch level. Essential Functions and Skills Responsibilities Assures volunteer program is in compliance with agency policy and procedure. Meets Medicare and NHPCOs standards for compliance and agency goals. Assists in the interviewing and selection process for new volunteers to fill vacancies and build a team. Onboard and train volunteers while providing a welcoming and supportive culture. Assess volunteer needs based on discussions with various departments, encourage staff to use volunteers as feasible, and develop new volunteer programs. Ensures the delivery of all volunteer services are in accordance with the patient’s plan of care. Manage and place volunteers in appropriate assignments. Ensure patient privacy is met in compliance with HIPAA regulations. Ensures volunteer personnel files are maintained and current on all volunteers. Provide ongoing assessments and support the needs of the volunteer with regular interaction and encouragement. Provide recognition and celebration of volunteers to grow retention and volunteer engagement. Reports all grievances/complaints made by patients and families to the Manager of Volunteer Services and assists with follow up. Provides information to individuals and community groups about hospice volunteer services. Participates as needed in the budget preparation for program development. Actively participates in quality assessment performance improvement teams and activities. Performs other duties as assigned.

Requirements

College degree or advanced degree in human services, or equivalent experience preferred
Minimum of one (1) year - experience in a healthcare setting.
Experience in recruitment and onboarding a plus
Ability to supervise, coordinate, and evaluate volunteer services
Demonstrated ability to work well with an interdisciplinary team
Strong interpersonal and communication skills
Ability to multitask, handle interruptions, and manage projects independently
Understands hospice philosophy
Ability to organize and develop volunteer hospice personnel for both patient and organizational needs
Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order
This is a regional position that may require up to 60% travel to various sites.
Ability to pass DHS background study.

Nice To Haves

Hospice and/or volunteer experience preferred.

Responsibilities

Assures volunteer program is in compliance with agency policy and procedure.
Meets Medicare and NHPCOs standards for compliance and agency goals.
Assists in the interviewing and selection process for new volunteers to fill vacancies and build a team.
Onboard and train volunteers while providing a welcoming and supportive culture.
Assess volunteer needs based on discussions with various departments, encourage staff to use volunteers as feasible, and develop new volunteer programs.
Ensures the delivery of all volunteer services are in accordance with the patient’s plan of care.
Manage and place volunteers in appropriate assignments.
Ensure patient privacy is met in compliance with HIPAA regulations.
Ensures volunteer personnel files are maintained and current on all volunteers.
Provide ongoing assessments and support the needs of the volunteer with regular interaction and encouragement.
Provide recognition and celebration of volunteers to grow retention and volunteer engagement.
Reports all grievances/complaints made by patients and families to the Manager of Volunteer Services and assists with follow up.
Provides information to individuals and community groups about hospice volunteer services.
Participates as needed in the budget preparation for program development.
Actively participates in quality assessment performance improvement teams and activities.
Performs other duties as assigned.