Regional Vice President Operations

Wonder•New York, NY

44d

About The Position

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry-Bobby Flay, José Andrés, Marcus Samuelsson, and more. And our diners don't have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they'd like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessibl About The Role The Regional Vice President will be responsible for overseeing the performance, growth, and operational excellence of a portfolio of 130+ restaurants across the East Coast. This senior leadership role will ensure alignment with company goals, drive profitability, and foster a strong people-first culture. The RVP will lead a team of Market Directors, who each lead a team of Regional Managers, and collaborate with cross-functional partners to implement initiatives that enhance guest satisfaction, employee engagement, and financial performance.

Requirements

Experience: 10+ years of leadership experience in multi-unit restaurant management, with at least 5 years in a senior leadership role managing a portfolio of 200+ restaurants
Education: Bachelor's degree in Business, Hospitality Management, or a related field; MBA preferred
Leadership Skills: Strong ability to inspire and lead large, diverse teams. Proven success in driving operational performance, employee development, and financial results.
Financial Acumen: Deep understanding of P&L management, budgeting, and financial analysis in a multi-unit setting
Communication: Excellent interpersonal and communication skills, with the ability to influence and collaborate at all levels
Problem Solving: Strong problem-solving and decision-making capabilities, especially under pressure
Flexibility: Ability to travel frequently across the East Coast to ensure hands-on leadership and support for the team
Must be 21 years old and legally authorized to work in the US
Must be able to lift 50 pounds
Must be able to stand for a full shift while working
Must have open availability, including night and weekend availability
Must have the means of transportation and ability to travel to all restaurants that are assigned

Responsibilities

Strategic Leadership: Provide visionary leadership to a portfolio of 130+ restaurants on the East Coast, ensuring each location operates efficiently, meets sales targets, and upholds company standards
Operational Excellence: Implement and oversee operational standards and procedures, ensuring consistency in service, food quality, and guest experience across all restaurants
Team Development: Lead, mentor, and develop Market Directors, Regional Managers, and General Managers to build high-performing teams and ensure leadership succession plans are in place
P&L Management: Drive financial performance by analyzing key metrics, managing budgets, and identifying opportunities for revenue growth and cost management
Compliance and Safety: Ensure all restaurants in the region comply with health, safety, and legal regulations, including food safety and employment laws
Guest Experience: Foster a guest-centric culture by ensuring exceptional service and resolving any escalated guest issues efficiently
Employee Engagement: Champion company culture and values, promoting a positive work environment, high levels of employee engagement, and retention
Growth Initiatives: Partner with the New Store Opening and Development teams on restaurant openings and market expansion opportunities within the region
Cross-functional Collaboration: Work closely with marketing, HR, finance, and supply chain teams to ensure alignment with company objectives and initiatives
Crisis Management: Act as a key decision-maker in response to crises or unexpected challenges impacting the region's operations

Benefits

We offer a competitive salary package including equity and 401K.
Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

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