Regional Vice President, Luxury CALA

Marriott•Plantation, FL

16h•Hybrid

About The Position

Responsible for the leadership, management, and balanced scorecard performance of a subset of luxury hotel operations (currently defined as Edition, St. Regis, Ritz Carlton, W and Bulgari). Ensures implementation and execution of the luxury brand service strategy and luxury brand initiatives for each brand, as appropriate, located in the area with the objective of meeting or exceeding guest expectations. Works in close partnership with the General Managers of each unit and provides leadership, resources, and influence to positively affect the overall performance of properties in all areas; including, financial, customer, employee and owner. The Regional Vice President, Luxury will support openings and development efforts to ensure continued growth and serve as the principal interface with property ownership. Regional Vice President, Luxury will partner closely with the Market AVP and AGMs to maintain hotel operations alignment in a specific geography. Serve as the brand PoC in the continent team – acting as the foremost local expert on luxury brand standards/culture. Serve as a secondary spokesperson for external media outlets – focusing on initiatives and products rather than broad brand performance.

Requirements

10+ years of progressive experience in hotel industry preferred and prior leadership roles or GM assignments with responsibility for multiple units
Operations experience or GM assignments with responsibility for multiple units (for international positions, international experienced is preferred)
Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
Demonstrated ability to operate in a highly matrix organization and leverage centralized organizational resources
Ability to independently manage multiple projects simultaneously.
Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
Track record of creating positive and influential owner relationships
Bilingual (Spanish/English)

Nice To Haves

Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
Strong organization skills
Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
Ability to manage customer preference, loyalty, and engagement
Ability to take constructive action without relying on directions from others
Ability to network and build relationships to grow the business
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing, presentation)
Effective influence, consensus building, and negotiation skills
Ability to effectively manage and support change
Strong associate relations and customer relations skills
Proven success in talent management and manpower decisions

Responsibilities

Maintain brand standards and drive brand differentiation for assigned lodging brands within area
Utilize property, continent, and centralized corporate services to ensure operational excellence
Conduct comparative analyses and gather/share best practices in order to gain efficiency and productivity in hotel operations across the continent
Collaborate on new hotel development
Deliver balanced scorecard results across area of responsibility
Approve property and area customer engagement/guest satisfaction goals and ensure action plans are being executed
Ensure property Pulse Survey action plans are being executed
Accountability for selection and performance management of property GMs
Accountability for developing bench strength for GM level and GT levels
Accountability for initiating the Peak Performance for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting property specific goals and expectations for direct reports and ensuring accountability for successful performance
Review sales goals and strategies in area to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market
Develops effective revenue management strategies and sets aggressive goals that drive the area’s financial performance
Monitor and communicate changes regarding market conditions in area to both supervisors and subordinates
Leverage continent sales engines as well as initiate independent and proactive sales activities when appropriate to generate demand
Accountable for P&L performance of area hotels
Partner with President to conduct property level financial critiques
Partner with President to take responsibility for reviewing and approving property operating budgets and CapEx plans
Develop strategies to improve properties’ financial performance
Accountable for cost containment and leveraging efforts within area
Collaborate with Human Resources, Revenue Management, Sales & Marketing, and Finance to effectively manage P&L
Direct capital expenditure funds towards priorities outlined in the brand business strategy and hotel positioning
Leverage contracts negotiated with retailers, service vendors, and other contractors to benefit the properties in area, in accordance with SOPs
Establish and maintain relationship with owners
Manage an effective balance between owner interests and MI interests
Build owner loyalty through proactive communication, setting and managing expectations, problem solving, and delivering solid business results
Maintain knowledge of loan agreements and management contract requirements for area properties
Ensure compliance with contract, owner obligations, and reporting requirements
Collaborate with FBP to meet with asset managers/owners for business reviews
First level escalation for owner issues that cannot/should not be resolved at the GM level. Resolves issues his/herself or escalates to OFS rep (if a portfolio owner in CALA) and/or President as appropriate