Regional Veterinary Practice Manager

Dr. Kelly's Surgical Unit • Phoenix, AZ

409d • $80,000 - $130,000

About The Position

The Regional Veterinary Practice Manager (RVPM) at Dr. Kelly's Surgical Unit is a dynamic leadership role focused on managing multiple surgical veterinary practices. The RVPM is responsible for ensuring high-quality patient care, operational efficiency, and the growth of services across the organization. This position requires expertise in team management, KPI development, and patient information management systems, with a strong emphasis on optimizing clinic workflows and supporting the Hospital Managers and Regional Field Managers.

Requirements

• Extensive experience in multi-practice management and/or large multi-doctor and specialty clinic management.
• Proven expertise in the use and management of Patient Information Management Systems (PIMS).
• Strong leadership, communication, and project management skills.
• Background in veterinary surgery practice management with an understanding of surgical clinic operations.
• Independent, proactive problem-solver with attention to detail and multitasking ability.

Nice To Haves

• Experience in administrative roles (2 years preferred).
• Experience in operations (2 years preferred).

Responsibilities

• Manage medical hiring processes, including job postings and onboarding.
• Conduct quarterly performance assessments and end-of-year reviews, coordinating pay adjustments.
• Schedule and oversee weekly meetings with Hospital Managers and attend leadership meetings.
• Monitor and update KPIs weekly, identifying inefficiencies and proposing solutions.
• Build and maintain organizational processes in onboarding software, ensuring updates and consistency.
• Expand, coordinate, and manage quarterly external training sessions and develop comprehensive training plans through Continuing Education programs.
• Manage and use the Employee Assessment Tool (Culture Index), updating organizational charts and scheduling regular reviews.
• Oversee payroll processes, ensuring accuracy and timely submission by auditing timecards and addressing discrepancies.
• Track, monitor, and resolve outstanding invoices and payments.
• Serve as an EzyVet subject matter expert, providing support and training for the Patient Information Management System.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed