Regional Training Manager

MCM Worldwide • New York, NY

185d

About The Position

The Training Manager is a strategic thought innovator and change maker, responsible for driving transformative learning experiences across Store Retail teams. This role champions the evolution of training practices by integrating cutting-edge technologies, including AI and Microsoft tools, to enhance performance, engagement, and business outcomes. Through the facilitation and execution of our training pillars—Product, Service, and Leadership—you will empower retail teams to become ambassadors of brand culture, values, and products. Your collaboration with Area Managers and Store Managers is essential to shaping a dynamic training path that elevates the client experience and fosters a culture of continuous improvement and innovation. This role also supports the MCM Wholesale and Ecommerce Customer Service Team and contributes to content creation, new hire onboarding, cross-functional collaboration, and piloting new initiatives to ensure our training programs remain relevant and future-focused. This position reports to the Global Director of Training.

Requirements

• Bachelor’s degree in Business Administration or related field.
• Minimum 2 years’ experience in a Training or Learning & Development role.
• Proven ability to inspire and lead change through innovative training practices.
• Strong interpersonal and communication skills (verbal and written).
• Deep understanding of the retail business, preferably in high-end luxury goods.
• Proficiency in Microsoft 365 tools (PowerPoint, Teams, Sway, Forms) and familiarity with AI applications in training.
• Demonstrated ability to multi-task, prioritize, and bring creative concepts to life.
• Excellent organizational, problem-solving, and decision-making skills.
• High level of integrity, professionalism, and confidentiality.
• Experience in content creation and digital learning design preferred.

Responsibilities

• Champion innovation in training strategy and execution across the NCSA Region.
• Organize and facilitate in-person and virtual training sessions that inspire and drive change.
• Deliver weekly training focuses aligned with MCM’s pillars of product, service, and leadership.
• Partner with Area/Regional Managers to co-create localized, impactful training experiences.
• Provide strategic support to the NCSA Retail Leadership Team to ensure alignment and execution of learning initiatives.
• Share weekly reports with leadership to communicate progress, insights, and opportunities for innovation.
• Collaborate with the Global Training Director to co-develop and deliver forward-thinking training content.
• Foster cross-functional partnerships to ensure alignment, support, and synergy across departments.
• Participate in Global Training Conference Calls to share best practices and promote a culture of inclusive learning.
• Lead new hire onboarding and facilitate regular product, service, and leadership training sessions.
• Support store-specific initiatives and pilot programs that drive innovation and adaptability.
• Manage administrative responsibilities and ensure adherence to budget guidelines.
• Track, analyze, and report on training impact using data-driven insights and AI tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree