Regional Technology Specialist (Western Michigan) - Johnson and Johnson MedTech, Electrophysiology

Johnson & Johnson•Grand Rapids, MI

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. About Cardiovascular Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech As the Regional Technology Specialist, you will: B e an integral part of J&J MedTech Electrophysiology US Field Sales & Service group reporting to a New Technology Manager (NTM), and closely partnering with, the Regional Business Director (RBDs) and Territory Managers (TMs). Under the general direction of the manager and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, you will focus on : A ssessing and increasing the clinical competency development for the assigned workgroup's fi eld organization, and assess ing team members' clinical skills, identify ing internal or external resources to fill training gaps and monitor/track improvement to a level of certification and beyond. L aunching new technologies; and have accountability for achieving geographically aligned business objectives . Through this support, they will be a strategic partner to implement emerging education related to new technologies , organizational directives and to quantifiably improve their workgroup's level of clinical competence. The end result should be that Electrophysiology personnel are recognized as best in industry for their commercial, technical and clinical competencies and that new technology is introduced flawlessly. May also be accountable to provide technical and clinical product support to Electrophysiology (EP) physicians and laboratory staff for electrophysiology diagnostic and therapeutic catheters and systems to enable practitioners to perform advanced cardiac ablation procedures.

Requirements

A minimum of a bachelor's degree, or 5 years of relevant professional work experience .
Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities.
Do you have a valid driver's license issued in the United States?
Must be willing and able to travel up to 70% overnight locally, regionally, and nationally.

Nice To Haves

Certification in cardiology technology ( E.g. IBHRE, RCES), for EP and clinical experience .
Managerial / supervisory experience.
Live in the assigned geography .
Strong computer skills, including proficiency wit h Microsoft Office products

Responsibilities

Build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company's product and technology utilization .
Partner with Territory Managers, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives .
Work in coordination with the NTM and Global Education & Training team to accurately assess the clinical skills of assigned electrophysiology clinical team members and establish a prioritized clinical development plan leading to continual growth and business goal attainment.
Facilitate the development of the assigned electrophysiology clinical team members to meet the requirements of the certification and ongoing clinical development process.
Develop & execute a workgroup-wide certification plan that brings 100% of th e group to the targeted level and a ccurately assess es the clinical skills of assigned per diem clinical support and manage s them through the per diem certification process .
Measure, and is accountable, to quantifiable learning and growth in their assigned workgroup .
Partner with Sales and Service leaders to execute content for emerging and targeted areas of growth.
Partner with various stakeholders including Sales, Marketing and Global Education and Training to execute continual education of all sales and clinical field personnel.
Provide expert clinical product and technical assistance and training to physicians and EP/IC Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and all appropriate software modules) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
Educate assigned customers on all electrophysiology products to optimize effective usage by providing technical and clinical information a nd in-service training . best practices to increase value for customers.
Use and coach aligned workgroups on consultative selling techniques to identify potential sales opportunit ies within the account .
Create awareness of electrophysiology solutions and facilitates Territory Manager (TM) and Clinical Account Specialist (CAS) contact with the key decision makers to drive incremental bu siness.
Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with the local team/Pod ( i.e. TM and other CAS), as well as the support team ( i.e. other EP/Ultrasound CAS, FSE, RBD/KAM) and other internal and external partners.
Develop and share best practices with US Field Sales and Service colleagues and internal partners .
Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high-stress environment.  Maintain composure and problem-solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders.  Formulate solutions based on dialogue an d input gained during session.
Respond daily to requests by email and voicemail from customers, practitioners and partners. 
Perform administrative work, including CAS Field Visit Letters, training summaries, account documentation, compliance training requirements, expense reporting, and Company syst em input.
As required, respond to requests for case support to customers for the operation and use of electrophysiology equipment.  Set appointments, p resent clinical and technical information, and be present to ensure optimal equipment usage.
Communicate with counterparts, supervisor , and business partners to ensure efficiency and open lines of communications.
Maintain s Safe Fleet standards according to Company guidelines.
C ommunicat e business related issues or opportunities to the next management level.
Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
Perform other duties assigned as needed.