At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Regional Technology Associate, you provide hands-on support for technology and equipment across our communities and support centers, including computers, tablets, printers, network devices, and low-voltage hardware The Techie Install, diagnose, repair, maintain, and upgrade computer hardware and software to ensure optimal workstation performance; complete additional projects as assigned Diagnose, recommend, and sometimes repair low voltage technology issues – such as cameras, gates, meters, and general wiring Maintain technical competence through self-study, provided trainings, and attending meetings that provide updated information about the current computing environment Diagnose, repair, and maintain network hardware and wiring to ensure optimal network performance and coverage Show proficiency in documenting systems, setups, and procedures The IT Ambassador Maintain an onsite presence at communities 75% of the time Collaborate effectively with team members to identify problems and work towards solutions Accept responsibility for user account changes, technology policy application, and automation as required Demonstrate tact, discretion, and good judgement required for dealing with confidential information Take responsibility for ensuring desktop solutions remain stable and operational Ensure that changes and updates are implemented methodically and without anticipated interruption of services at each of your sites The Problem Solver Troubleshoot problems with local and network printers and print queues; fix problems with server hardware and phone system Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with Service Level Agreements and departmental expectations Exhibit aptitude in troubleshooting hardware and software Execute periodic community inspections, provide proactive technology support, and recommend improvements to enhance the associate experience around technology for all of your sites The Impact You Can Make Technical problems have met their match with you – your problem-solving prowess can tackle any issues! Setups have never been easier or smoother, and any bugs are quickly remedied. Your team members and community associates know they can trust and rely on your backup, support, and expertise whenever they need your help!