Regional Technical Representative (Government)

Airbus • Grand Prairie, TX

6d • Remote

About The Position

Airbus Helicopters, Inc. (AHI) is seeking a high-impact Technical Representative to serve as the critical link between our engineering teams and our global operators. This isn't just a maintenance role; it’s a strategic liaison position where your technical authority ensures the airworthiness and operational success of government and commercial fleets. If you possess a FAA A&P license, a deep technical "detective" mindset for troubleshooting, and the desire to represent a world leader in aviation, we want to hear from you.

Meet the Team: When you join the AHI Technical Support team, you aren’t just joining a department; you’re joining a brain trust of the industry’s top rotary-wing experts. Led by our Senior Manager of Technical Support, our team serves as the ultimate 'Level 3' resource for pilots and mechanics worldwide. We are a high-autonomy group that thrives on solving the 'unsolvable' problems. You’ll be working alongside Senior Tech Reps who value mentorship, precise documentation, and the kind of technical integrity that keeps aircraft safe and missions on track.

Requirements

• Possess an Associates in aircraft engineering, business administration, or related field and/or equivalent work experience.
• Possess a current FAA A&P License (AMT)
• Minimum 5 years experience on the model of aircraft to be supported (BK117 C2/D3, EC145, H145, UH72A) --OR— 10 years of rotary wing experience and successful completion of US Army internship program working on the LUH program
• Education above the minimum required can be considered as additional experience (i.e. bachelor’s aviation/ engineering/ aeronautics would be considered two additional years, master’s aviation/ engineering/ aeronautics would be considered four additional years, etc.)
• Travel Required: 50%+ Domestic and International
• Citizenship: Must be a US Person under ITAR definition (a U.S. Citizen, green card holder or person covered under our existing ITAR license)
• Clearance: Ability to obtain and maintain a US Government Common Access Card (CAC)

Responsibilities

• Communicate with customer by either phone, email or technical database to help customers with requests for help with questions on assigned products, Light helicopters, Medium Twins or Heavy Helicopters.
• Help our customers either troubleshoot problems, assist with information, documentation, repair requests and technical requests.
• Provide support to AHI Technical Representatives, Service Centers and helicopter operators and interfaces with OEM involving product improvement, and the development and maintenance of optional equipment.
• Work with other Regional Tech Reps learning support techniques by means of advice, documentation, and mentorship and asking for direction for difficult support topics.
• Organize inspection packages; ensure proper and accurate record of inspections and maintenance carried out on Gov. Aircraft.
• Manage and oversee the work on Gov. contracts for maintenance including any subcontractors working with AHI
• Make log book entries, and when required by contract return aircraft to service
• Ensure all AHI tools and other equipment, parts, and assets are stored, cared for and all calibration is up to date.
• Report status of aircraft n their region
• Visit all sites in their region as required
• Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations to ensure cost effective and technically sound actions on the part of AHI and our customers.
• Assist in accumulation and analysis of technical data pertaining to aircraft service.
• Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems.
• Make recommendations for technical change to provide improvement in operations, safety and operating cost.
• Participate in corrective action to resolve technical problems and in the accumulation and analysis of maintainability and reliability data.
• Issue reports in problem areas to AHI management and parent companies.
• Support accident investigation activities (i.e., cause, failure, future prevention and operational safety).
• Provide technical support to training activities and warranty claims review.
• Perform standby duty after hours, weekends and holidays to respond to customer needs.
• Support of marketing activities such as demonstrations, tradeshows, presentations and seminars.
• Provide technical presentations on product improvements at trade shows and seminars.

Benefits

• Competitive base salary
• Incentive compensation which may include profit sharing schemes
• Retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree