Regional Systems Support Specialist

BlueScope-posted 3 months ago
Full-time
1,001-5,000 employees
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The Regional Systems Support Specialist provides the tools and automation to store, organize, and manipulate data while making that data easily retrievable. Various hardware and software tools and support combine to enable these functions in a cost-effective method that helps increase efficiency and accuracy. The Regional System Support Specialist installs, maintains, and supports all OT/IT-related hardware and software and may also recommend solutions for specific locations or across all locations.

  • Provide functional and technical support to BlueScope Recycling associates
  • Provide clear and cordial communication to internal and external customers
  • Manage assets, uptime, and performance of networks, machines, and systems as assigned
  • Ensure that standard company hardware and software are being maintained and in working condition as required
  • Ensure that all requests are recorded and completed to customer satisfaction
  • Document resolutions to requests for future reference
  • Recognize and report developing trends in the support process and technologies
  • Provide network support to BRM employees by partnering with BlueScope Unified IT Services, other BlueScope business units, and vendors
  • Set the initial priority of requests ticketing system and assign appropriate resources
  • Load and maintain authorized software onto PCs
  • Place requisitions for new hardware and software once approved
  • Coordinate tasks with team members and give feedback about assigned tasks
  • Participate in and make recommendations during team meetings
  • Collaborate with peers to understand and support new technologies deployed within BRM
  • Travel required up to 15%
  • Participating with the on call week and weekend rotation
  • High school diploma or equivalent
  • 5-7 years of relevant work experience including desktop support, network administration, and computer hardware support
  • Networking, PC and server management systems experience (virtual servers a plus)
  • Experience deploying and supporting O365
  • Experience in supporting multiple locations, users, computers and servers
  • Experience with AD support and configuration
  • BS degree in Computer Science or related field or combined relevant experience
  • Health insurance
  • Life insurance
  • Short and long term disability
  • Paid time off
  • Retirement
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