Regional Systems Spec III

TX-HHSC-DSHS-DFPS•Houston, TX

7d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Performs moderately basic level computer support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone network. Provides intermediate-level support for agency staff, IT systems including troubleshooting, equipment setup, software installation, and basic network maintenance. Delivers customer service and technical assistance to users and may train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Requirements

Knowledge of personal computer hardware functions and basic software troubleshooting ability to support end-user hardware and software with daily issues.
Possess ability to utilize performance monitoring and capacity management tools.
Ability to recognize, analyze and resolve computer system problems.
Ability to use Dell personal computers or laptops released by manufacturers within the last four years and Microsoft Office 2010, 2016 and O365 including Excel, Internet Explorer, Outlook, PowerPoint, Word, Visio (or equivalent).
One year’s experience in technical (computer) support providing direct end-user technical support and desk-side PC repair services with a heavy emphasis on excellent customer service
Valid driver's license

Nice To Haves

Graduation from an accredited two-year vocational college or university with major course work in computer science, management information systems, or a related field is generally preferred. Education and full-time paid work experience in relevant knowledge, skills, and abilities may be substituted on a year-for- year basis.

Responsibilities

Troubleshoots and resolves computer-related problems.
Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software.
Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software.
Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
Performs procedures for backup, recovery, and archival of files stored on the network.
Assists in preparing training courses and providing user support and training in the use of available hardware, software, and utilities.
Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software.
Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency.
Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.
Performs related duties as assigned.