Regional Support Supervisor - Riverside, CA

Anywhere•Riverside, CA

4h•Hybrid

About The Position

At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it! We are looking for a Regional Support Supervisor to join our team and add value to our real estate agents experience. In this role you will lead a group of Regional Support Lead team members who directly manage the Regional Support Specialists. This position is uniquely poised to not only drive the efficiency and product quality of the team, but to also play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop and engage the Regional Support Leads and indirectly support their supervision of the Specialists on their team.

Requirements

5-7 years business experience; 2-3 years previous supervisory experience strongly preferred.
Prior Real Estate and customer service experience strongly preferred.
Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.
Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
Excellent verbal and written communication skills.
A people first approach. Ability to coach team on providing exceptional customer service throughout the transaction process.
Ability to learn and navigate multiple software systems with an elevated level of competency.
Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
Demonstrable history of effectively collaborating with different departments and leaders.
Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

Responsibilities

Team Supervision: Lead a team of Regional Support Leads to drive team success.
All aspects of hiring, interviewing and on-boarding
Staff orientation/training
Ongoing training and development
Prepare staff schedules; manage vacation requests; review and approve timecards
Perform annual performance reviews and performance management as needed
Collaboration and Service: Act as main point of contact for all Regional Support Leads within an assigned market.
Act as Liaison to branch leadership and RVP’s
Be the “knowledge expert” of a non-CES deal.
Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner
Working closely with marketing/field leadership to build agent awareness and understanding of services as well as positioning to newly affiliated or pending affiliation agents
Finding a Better Way:
Continuously evaluate procedures and seek improvements/efficiencies
Analyze customer feedback as well as prepare reports for review and recommendation
Work with other teams within the center to seek overall improvements for your LOC(s)