Regional Support Supervisor - Edina, MN

Anywhere Integrated Services•Edina, MN

20h•Hybrid

About The Position

At Anywhere Real Estate, the mission is to reimagine the home buying and selling journey, leading the industry into the future. Coldwell Banker Realty is seeking a Regional Support Supervisor to enhance the experience of their real estate agents. This role involves leading a team of Regional Support Leads who, in turn, manage Regional Support Specialists. The position is crucial for driving team efficiency, product quality, and fostering team culture. The primary focus is on hiring, training, developing, and engaging Regional Support Leads, while also indirectly supporting their supervision of Specialists. This is a hybrid position.

Requirements

5-7 years business experience.
2-3 years previous supervisory experience strongly preferred.
Prior Real Estate and customer service experience strongly preferred.
Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.
Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
Excellent verbal and written communication skills.
A people first approach.
Ability to coach team on providing exceptional customer service throughout the transaction process.
Ability to learn and navigate multiple software systems with an elevated level of competency.
Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
Demonstrable history of effectively collaborating with different departments and leaders.
Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

Responsibilities

Lead a team of Regional Support Leads to drive team success.
Manage all aspects of hiring, interviewing and on-boarding for the team.
Conduct staff orientation and ongoing training and development.
Prepare staff schedules, manage vacation requests, and review and approve timecards.
Perform annual performance reviews and performance management as needed.
Act as main point of contact for all Regional Support Leads within an assigned market.
Act as Liaison to branch leadership and RVP’s.
Be the “knowledge expert” of a non-CES deal.
Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.
Work closely with marketing/field leadership to build agent awareness and understanding of services, and position services to newly affiliated or pending affiliation agents.
Continuously evaluate procedures and seek improvements/efficiencies.
Analyze customer feedback and prepare reports for review and recommendation.
Work with other teams within the center to seek overall improvements for your LOC(s).