Regional Support Specialist

Goodwill Industries of the Southern Piedmont•Gastonia, NC

About The Position

SUMMARY Provides a high level of customer service to all participants engaging in Career Employment Center services to the Regional Career Services department. Provides program support for classes, administrative functions for building operations, front desk services, and Regional Career Services by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important. Creates welcoming environment for participants through engaging conversation relative to individual needs and makes appropriate internal and external referrals to Family Stability Services, GWU Classes, and external training through local partnerships or Regional Career Navigators. Updates records in Salesforce and oversees appointment calendar for orientation to services, jobseeker skills development, as well as monitors the use of the Career Employment center. Provides a safe and confidential environment. Maintains a working knowledge of Goodwill programs, services, as well as public and private services available in Gaston County and other counties within Career Regional Services. Provides an overview of services and protocols for accessing appropriate participant goals and needs to participants. Assists job seekers with general job seeking skills including building a resume, career exploration tools, and job search activities. Coordinates activities of Regional Career Services, front desk, and reception. Coordinates with security guard to ensure front desk coverage, routing of incoming calls, addressing general information inquiries, and assisting visitors. Receives and logs delivery of supplies and assists with grant records recording and reporting to ensure compliance as well as KPI achievement. Maintains participant logs for Goodwill’s internal and external training programs. Maintains training calendar, program supplies, and materials. Leads the coordination of planning, logistics, and support of assigned special and divisional projects as assigned by Department and Divisional Leadership. Coordinates the use of meeting rooms, technology meeting equipment, and maintains the scheduling of classrooms and lab spaces. Serves as main point of contact in the absence of the Director and Manager. Maintains program-related equipment maintenance records and scheduling.

Requirements

Associate’s degree and four years’ experience operating computer systems, providing customer service to the public, office administration, or other field related to human services, social services, or educational services setting with direct service delivery, or equivalent combination of education and experience.

Responsibilities

Creates welcoming environment for participants through engaging conversation relative to individual needs and makes appropriate internal and external referrals to Family Stability Services, GWU Classes, and external training through local partnerships or Regional Career Navigators.
Updates records in Salesforce and oversees appointment calendar for orientation to services, jobseeker skills development, as well as monitors the use of the Career Employment center.
Provides a safe and confidential environment.
Maintains a working knowledge of Goodwill programs, services, as well as public and private services available in Gaston County and other counties within Career Regional Services.
Provides an overview of services and protocols for accessing appropriate participant goals and needs to participants.
Assists job seekers with general job seeking skills including building a resume, career exploration tools, and job search activities.
Coordinates activities of Regional Career Services, front desk, and reception. Coordinates with security guard to ensure front desk coverage, routing of incoming calls, addressing general information inquiries, and assisting visitors.
Receives and logs delivery of supplies and assists with grant records recording and reporting to ensure compliance as well as KPI achievement.
Maintains participant logs for Goodwill’s internal and external training programs. Maintains training calendar, program supplies, and materials.
Leads the coordination of planning, logistics, and support of assigned special and divisional projects as assigned by Department and Divisional Leadership.
Coordinates the use of meeting rooms, technology meeting equipment, and maintains the scheduling of classrooms and lab spaces.
Serves as main point of contact in the absence of the Director and Manager.
Maintains program-related equipment maintenance records and scheduling.