Regional Support Specialist - Elk Grove, CA

Anywhere Real Estate • Elk Grove, CA

400d

About The Position

The Regional Support Specialist (RSS) plays a vital role in providing administrative, operational, and customer service support to Coldwell Banker Real Estate branch offices, leaders, and agents. This position is primarily based in one location but may require occasional support to other local offices. The RSS is responsible for processing agent transactions, liaising with various departments, and assisting agents with their marketing efforts, particularly in social media strategy. This role is essential in helping agents achieve success and live exceptional lives.

Requirements

• 1 or more years of customer service experience preferred.
• Prior real estate office experience preferred.
• Experience with marketing support, including marketing tools and social media preferred.
• Strong written and verbal communication skills.
• Technologically proficient in various operating systems on PCs and Macs.
• Proficiency with Microsoft Office.
• Ability to communicate effectively with different audiences, including agents and branch managers.
• Customer-focused and delivery-oriented with the ability to multi-task.
• Willingness to adjust priorities as needed.
• Ability to travel to additional offices in the region as needed.

Responsibilities

• Ensure all items in the office remain in working order in collaboration with facilities and IT partners.
• Ensure needed office supplies are sufficiently stocked and organized, and mail is distributed.
• Provide white-glove service for agents and clients visiting the office, promoting available support teams.
• Support agents with technology, process, or operationally related questions.
• Promote a friendly, inclusive office culture that reinforces the agent value proposition.
• Assist with the agent onboarding process as needed.
• Ensure agents' transactions are complete for compliance and processed efficiently and accurately.
• Follow up on missing documentation or escalate transactional issues as needed.
• Perform database entry and updates in MLS and Transaction Manager.
• Support the Branch Manager with office promotional items, sales meetings, new agent orientations, and light social media marketing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: No Education Listed