CT - Remote

Siemens Healthineers

3d•Remote

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Act as a technical support center representative for our customers. Continually demonstrate soft skills competency, phone etiquette and professionalism during technical call center operations. Participate in incident management ranging from rudimentary to highly complex in support of customers, Field Service Technicians, Installation Engineers or Applications Specialists remotely or on-site. Interpret and clarify technical documents for the field service organization, sales organization, project managers, site planners and the applications group. Work directly with headquarters or business unit partners to provide feedback for technical escalations and/or product issues to drive root cause identification and assist in the creation of corrective actions. Properly represent Siemens Healthineers Service Strategy and Siemens core values. Promote the technical support organization as a value-added process to internal and external partners. Coordinate new product introductions as they relate to product support.

Requirements

Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
Technical proficiency in repair of Siemens MI SPECT and MI PET/CT equipment of 8 years
Firm knowledge of DICOM, networking, computer use of Microsoft products
Travel required for customer meetings and technical repair 10%
English speaking a must

Nice To Haves

Clinical operation of MI-SPECT and MI PET/CT
Knowledge of CT theory and operations
Experience in peer coaching, technical support role and SAP
Remote, NAM/LAM or Canada region position
Spanish & French a plus
Must be able to work a shift between the hours of 1100 – 2000 U.S. Eastern Time Zone
Please submit resumes/CVs in English

Responsibilities

Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
Remote diagnostic evaluations of MI-SPECT and PET/CT equipment
Identify problems and provide action plans for highly complex problems and incidents to aid field representative in finding solution
Preempt potential problems and provide effective solutions
Seek assistance from internal partners for issues that reach beyond assigned product area
Work with minimal direction from management
Independently identify issues or problems perform research, develop, deploy and delegate corrective actions
Mentor and provide technical operational leadership to TST 1, TST 2.
Contribute to the dissemination of product knowledge
Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
Proficient skills in typing and Outlook, Excel, Word and other job critical applications
Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
Creates an open, supportive environment consistent with the culture of Service Based Leadership
Must be willing to be on call and work rotating weekends/holidays
This is a 1st shift position