Regional Support Manager

The Woodhouse Day Spa•Lakewood, CO

13d•$65,000 - $75,000

About The Position

Woodhouse is a sanctuary that goes beyond a day of wellness, nurturing guests to integrate mood-care practices into their daily lives. Every moment of our experience connects guests to their overall well-being. Our guests leave feeling more alive, joyful, and connected. We are currently looking for a Regional Support Manager to help us reach this vision. The Regional Support Manager is the representation of The Woodhouse Day Spas brand to the franchisee community. They drive the overall satisfaction of Spa guests, profitability, and adherence to brand standards. They also embody and foster all aspects of the brand, culture, and core values to protect the franchisees’ investment and future.

Requirements

Excellent Communication skills
Experience with managing a team
High level of Integrity
Experience with a P&L
Professional and solution-oriented with an ability to resolve conflict
Ability to stand for long periods of time
Ability to Travel
Ability to lift 50 pounds

Responsibilities

Develop and maintain relationships with existing/new Franchise Owners and their teams for strong collaboration and business leadership.
Travel to support new/existing spas in all facets of our Success Model (People, Operations, Marketing, Financials, and Relationships).
Perform Store Operations Visits at least one time per quarter
Provide leadership by generating excitement, enthusiasm, a positive attitude and commitment to company values and objectives
Provide ongoing support and coaching for franchisees in-store operations, new implementations and marketing initiatives while ensuring compliance with WH franchise standards
Assist the Training and Marketing team in creating new tools and materials as needed
Understand and be able to analyze the region’s Key Performance continuously Indicators (KPI’s) to uncover trends and poor performance symptoms and to provide intelligent, effective, and timely solutions for market and studio growth
Lead and Conduct “Spa Visits” to provide coaching and feedback regarding the results from the visit to support brand protection initiatives
Monitor Franchise performance through Key Performance Indicators, P&L Analysis, and through Quarterly Business Reviews with the franchisees
Identify and Manage “At Risk” Spas; Evaluate individual franchise leadership engagement, guest and employee culture, business plan quality & business review, organizational structure, and provide coaching for improving overall effectiveness.
Monitor and provide feedback to franchisees on Operational execution and performance.
Consistently act in a manner that is in line with our core values