Regional Supervisor

Silver Star Protection Group•Peoria, IL

About The Position

Silver Star Protection Group is a nationally recognized integrator of advanced security technology solutions, serving enterprises, government, and critical infrastructure clients. The company delivers end-to-end integrated systems across multiple platforms including: · Advanced surveillance and AI-enabled camera platforms · Access control and intrusion detection systems · Gunshot detection and drone-based safety solutions Silver Star has built a reputation since 2014 for technical excellence, precision execution, and exceptional client service. With a strong foundation and accelerating market demand, the organization is primed to capitalize on immediate growth opportunities at a local, regional, and national level. Requirements Position Overview: The Regional Supervisor (RS) is responsible for overseeing the day-to-day operations within their designated region. This includes managing SSPG personnel, scheduling shifts, ensuring coverage, overseeing post orders, and handling short-term or emergency staffing needs. The RS plays a critical role in maintaining internal operations that affect operations and ensuring the efficient management of resources to deliver exceptional service to clients. The RS will work directly with SSPG clients to ensure their needs are met and will report to the Director of Operations. This position will be responsible for the oversight of customer locations in Lincoln, Peoria, Normal, Moline, Dixon, and East Dubuque. Frequent travel is required in this position.

Requirements

Minimum of 2 years of experience in operations, supervision, or a related field, with a proven track record of leadership in managing personnel and operations.
Strong supervisory and leadership skills with the ability to motivate and manage teams efficiently.
Ability to quickly address and resolve issues related to scheduling, staffing, and operations.
Strong customer service skills with the ability to maintain and build client relationships.
Excellent verbal and written communication skills, with the ability to communicate effectively with staff, clients, and senior leadership.
Ability to adapt to changing operational needs, emergency situations, and client requests.
Strong time-management and organizational skills to handle multiple responsibilities and ensure smooth operations across the region.

Nice To Haves

Experience in scheduling, operations management, or security leadership is preferred.

Responsibilities

Oversee daily operations in the region, ensuring smooth and efficient functioning across all assigned sites in Lincoln, Peoria, Normal, Moline, Dixon and East Dubuque, IL.
Manage the scheduling of SSPG Officers, ensuring optimal coverage for all shifts, and addressing short-term or emergency staffing needs as they arise.
Supervise the performance and conduct of SSPG Officers, ensuring they adhere to company policies, procedures, and post orders.
Build and maintain strong relationships with clients, ensuring their needs are met, addressing concerns promptly, and delivering exceptional service.
Oversee the recruitment, onboarding, and training processes for new SSPG Officers, ensuring they are adequately prepared for their roles.
Ensure all sites are properly staffed and post orders are followed by SSPG Officers. Regularly review and update post orders to align with client expectations, regulations and operational needs.
Work with the Director of Operations to monitor internal operations that impact operations and address any inefficiencies or challenges.
Report on operational status, staffing levels, incidents, and client feedback to the Director of Operations. Communicate effectively with the Senior Team Lead (STL) and SSPG Officers to ensure smooth operations.
Address emergency staffing needs and ensure operation protocols are in place during these instances to always maintain effective client coverage.