Regional Supervisor - Raleigh, NC

Thermo Fisher Scientific • OH

130d

About The Position

The position leads the daily supervision of a team of customer multi-site based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations. Effectively lead a diverse cross-functional team of on-site lab specialists servicing multiple sites. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations. Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews. Act as liaison between customer and Thermo Fisher Scientific; Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively. Write and implement SOPs, conduct Gemba walks, and ensure completion of annual physical inventory. Define new opportunities by actively seeking expansion of services within assigned areas. Act as a resource for the sales team and customer to identify savings and opportunities. Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives. Lead and support safety programs for your teams such as hazard identification, inspections and incident reporting/investigations as the need arises, and communicate and hold local staff accountable to safety expectations. Interact regularly with Environmental Health and Safety Leadership. May perform other responsibilities as assigned by management.

Requirements

• High school graduate or equivalent required.
• Bachelor's degree in a related field preferred or a combination of education and experience.
• 4+ years of experience in managed services in a laboratory setting.
• GxP Experience and IATA/DOT certification knowledge of OSHA General Industry requirements are a plus.
• Leadership and supervisory abilities.
• Strong verbal and written communication skills.
• Demonstrates computer proficiency and intermediate skills in Microsoft Office.
• Strong analytical abilities to problem solve and make timely decisions.

Nice To Haves

• Military Service/Training in lieu of a degree may also be considered.

Responsibilities

• Lead daily supervision of a team of customer multi-site based personnel.
• Oversee service offerings including order/stockroom/dock management, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
• Manage complete employee lifecycle including new hire selection, training needs identification, and performance evaluations.
• Deliver on committed contractual scope of work and develop, track, and trend business metrics.
• Collaborate with Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific.
• Write and implement SOPs and conduct Gemba walks.
• Seek expansion of services within assigned areas.
• Support Practical Process Improvement (PPI) initiatives.
• Lead safety programs and ensure compliance with safety expectations.

Benefits

• Competitive remuneration.
• Annual incentive plan bonus.
• Healthcare.
• Range of employee benefits.
• Outstanding career and development prospects.
• Innovative company culture.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees