Regional Supervisor, OnSite Operations - St Louis, MO

Stryker•St. Louis, MO

1d•Onsite

About The Position

This role is responsible for the daily performance management of all ProCare OnSite Specialists within a designated region. Key aspects include fostering strong customer engagement and collaborating with the Sales team to enhance and expand the ProCare business.

Requirements

High School Diploma or equivalent
B.A. or B.S. in business with an emphasis in marketing or related discipline
4 years relevant work experience
Ability to review printed materials
Ability to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point)
Ability to use Concur for expense reporting
Ability to communicate with large groups of people
Ability to communicate telephonically
Ability to generate and explain detailed forecasts, guidelines and procedures
Ability to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.)
Excellent analytical skills
Excellent professional interpersonal skills
Demonstrated effective managerial skills with quick decision-making ability
Excellent organizational skills
Excellent problem solving ability

Nice To Haves

At least 3 years of prior management experience
Operating Room experience in a services-related account for at least 1 year
5 plus year tenure with Stryker ProCare/OnSite Operations or related field

Responsibilities

Supervise (directly) the ProCare OnSite Specialists.
Perform supervisory duties including selection of new employees, performance evaluations, career development, authorizing time cards, assigning overtime, and corrective actions.
Coach, develop, and provide leadership to all Specialists throughout the assigned territory.
Partner with Endoscopy sales representatives to drive support for Specialists, strong customer engagement, and growth of the ProCare business.
Interact with customers (Administrators and Clinicians) regarding the performance of OnSite Specialists.
Assist in the implementation of new accounts with a primary focus on Specialist performance.
Responsible for interviewing and overall talent acquisition.
Responsible for monthly reports to the Regional Service Manager on region performance / activity / HC.
Enforce on-time completion of SLMS assignments for all Specialists.
Responsible for working with Operation’s Associate to ensure sick and vacation days are covered.
Monitor the attendance of employees.
Responsible for writing performance and merit reviews.
Adhere to all policies and procedures put forth in the Sales code of conduct.
Work with the Regional Manager to gain understanding of Regional P&L.