Regional Site Supervisor

Thermo Fisher Scientific • Waltham, MA

3d • $75,000 - $112,500 • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Unity Lab Services, a division of Thermo Fisher Scientific, seeks a Customer Site Supervisor to lead teams delivering integrated laboratory services. In this role, you'll ensure operational excellence while managing comprehensive laboratory support services including stockroom/inventory management, chemical handling, glassware washing, and laboratory maintenance. You'll guide cross-functional teams to consistently deliver exceptional customer service, while identifying opportunities for service expansion and process improvement. Working closely with customers and internal stakeholders, you'll ensure service level agreements are met, develop and track key performance metrics, and implement continuous improvement initiatives. This is an opportunity to contribute meaningfully by enabling our customers to advance scientific research and discovery. Valid driver's license and ability to travel to customer sites as needed. This role covers the Northeast region. The ideal employee will be located in either Boston or Cambridge metro areas.

Requirements

• High school diploma or equivalent required.
• Bachelor's degree in business, science, or a related field preferred, or an advanced degree with at least three years of experience, or a bachelor's degree with five years of experience in laboratory services or a related field. A combination of education and relevant experience that demonstrates the required skills will also be considered.
• 4+ years of leadership experience managing teams, with demonstrated success driving process improvements, operational efficiency, and inventory management within SOP-driven environments.
• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams)
• Strong organizational, project management, and analytical skills, with high attention to detail and sound decision-making in time-sensitive environments
• Knowledge of laboratory safety protocols, GxP/regulatory requirements, SDS documentation, and DOT labeling.
• Basic chemical knowledge, including safe handling, calculations, and material tracking
• Excellent verbal and written communication skills in English, with the ability to interact professionally at all levels.
• Customer-focused mindset with a demonstrated ability to build and maintain effective working relationships.
• Strong commitment to safety and compliance in all aspects of work.
• Valid driver's license and ability to travel to customer sites as needed.

Responsibilities

• Lead teams delivering integrated laboratory services.
• Ensure operational excellence while managing comprehensive laboratory support services including stockroom/inventory management, chemical handling, glassware washing, and laboratory maintenance.
• Guide cross-functional teams to consistently deliver exceptional customer service
• Identify opportunities for service expansion and process improvement.
• Work closely with customers and internal stakeholders
• Ensure service level agreements are met
• Develop and track key performance metrics
• Implement continuous improvement initiatives.

Benefits

• We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits.
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
• As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees