Regional Service Technician I
About The Position
The Regional Service Technician I is responsible for managing an assigned service zone to ensure service calls are completed within the Service Level Agreement. This role involves troubleshooting and repairing failed IT hardware in retail store and/or office settings, picking up and dropping off service parts, and providing exceptional customer service. The technician will also be responsible for editing web-based service tickets, maintaining spare and parts inventory in a company-provided van, and keeping the vehicle orderly and maintained. A strong focus on safety, including maintaining a safe driving record, is required. Additional responsibilities may include ad hoc or project-based IT hardware installation tasks, supporting cabling projects, and completing staging/integration services of IT hardware, which may require travel and extensive driving.
Requirements
- Ability to troubleshoot and repair failed IT hardware
- Ability to manage inventory and adhere to inventory control practices and standards
- Ability to provide exceptional customer service
- Ability to edit web-based service tickets comprehensively
- Maintain a safe driving record
- Extensive driving required
Responsibilities
- Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
- Troubleshoot and repair failed IT hardware in retail store and/or office settings
- Pick up shipped good service parts and drop off defective service parts on a timely basis
- Provide exceptional customer service
- Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
- Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
- Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
- Focus on safety at all times -- including maintaining a safe driving record
- Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
- Complete staging / integration services of IT hardware as needed
- May be assigned other duties as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
