Regional Service Manager – RO Group

MPW • Tampa, FL

1d

About The Position

The Regional Service Manager (RSM) leads field operations across a defined multi-state territory, ensuring safe, efficient, and contract-compliant service for industrial water treatment systems. This position manages a team—including Area Supervisor(s), Project Coordinator, Maintenance Technician, and Field Service Technicians—holding full responsibility for safety, regional P&L performance, contract execution, personnel management, and continuous operational improvement through the company’s safety and quality systems.

Requirements

• Minimum 2 years of leadership or management experience in a field service or operational environment.
• Proven ability to manage remote teams and complex site operations.
• Working knowledge of contract interpretation, task scheduling, safety compliance, and service delivery metrics.
• Strong financial acumen, with prior responsibility for managing budgets or regional P&L preferred.
• Proficient in Microsoft Office and digital systems for tracking, communication, and reporting.
• Willing to travel 30–50% within the assigned region, including some overnight stays.

Nice To Haves

• Bachelor’s degree in Engineering, Business Administration, or a related technical or management field.
• Industry experience in water treatment or similar fields (e.g., chemical processing, power generation, HVAC, or industrial utilities) preferred.
• Experience with field service management tools; familiarity with Task Management software and Intelex Safety Management a plus.

Responsibilities

• Lead, coach, and support a regional team to deliver high-quality field service that meets or exceeds contractual and customer expectations.
• Oversee daily operations including scheduling, site coverage, task execution, and technician utilization, in partnership with the Area Supervisor(s).
• Manage regional Profit & Loss performance by optimizing labor, travel, and resource allocation; ensure services are delivered efficiently and within budget.
• Use internal systems such as Task Management software, Intelex, and the Quality System to monitor KPIs and maintain compliance with safety and quality protocols.
• Act as the point of contact for escalated service issues, customer communication, and execution of contractual obligations.
• Support project planning and execution through the Project Coordinator for system startups, upgrades, and transitions.
• Ensure all services are performed safely and in accordance with company and regulatory requirements.
• Lead the hiring, development, and performance management of field staff, promoting a culture of accountability and growth.
• Review and drive improvements in preventive maintenance, response time, task closure rates, and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager