Regional Service Manager

BGIS•Atlanta, GA

1d•$105,000 - $115,000•Remote

About The Position

As a Regional Service Manager, you’ll lead a team of skilled commercial service technicians across one of our U.S. districts, driving operational excellence and client satisfaction. You’ll play a pivotal role in managing service operations, fostering team engagement, and supporting business growth while upholding BGIS’s commitment to innovation, safety, and compliance.

Requirements

Associate degree, equivalent training, or relevant work experience.
Minimum 5 years in a similar role with supervisory or management experience leading a team of technicians.
In-depth knowledge of commercial HVAC service.
Strong leadership skills to engage and motivate teams to achieve goals.
Excellent communication skills, including influencing, negotiating, and client-facing interactions.
Proactive problem-solving mindset with a focus on continuous improvement.
Strong relationship-building skills with internal teams, clients, and vendors.
Proficiency in Microsoft Office and related computer applications.
Self-motivated with the ability to multitask and manage independently.
Ability and willingness to travel frequently for meetings and job visits (reimbursement provided).
Valid driver’s license and access to personal transportation for work-related travel.

Nice To Haves

Certification or additional training in a relevant specialty is a plus.

Responsibilities

Lead, mentor, and develop a team of service technicians, fostering engagement, performance, and retention.
Oversee hiring, performance evaluations, and compensation recommendations.
Provide ongoing feedback and coaching to enhance team performance.
Ensure compliance with health, safety, and regulatory standards through training, toolbox talks, and incident monitoring.
Support team members with expert problem-solving and guidance.
Contribute to company-wide initiatives as needed.
Oversee dispatch functions, assigning repair tickets and projects to technicians for timely, high-quality completion.
Schedule and manage preventative maintenance and service tasks.
Review service and repair invoices for accuracy and efficiency.
Manage operational budgets, optimizing costs and resource utilization.
Collaborate with stakeholders to refine processes and implement standard operating procedures.
Ensure compliance with all applicable regulations and service level agreements.
Drive operational efficiencies by analyzing work volume and developing corrective solutions.
Work cross-functionally to deliver specialized support and seamless service.
Resolve operational issues with urgency to exceed client expectations.
Manage inventory to support service delivery.

Benefits

Competitive Salary: $105,000 - $115,000 annually.
Bonus Potential: 5% Optimizer Annual Incentive Award (OAIA).
Travel Perks: $55 daily per diem and lodging provided for authorized out-of-town travel.
Generous Paid Time Off: Start with 88 hours, increasing to 168 hours with tenure.
Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
401(k) Match: 5% employer match to secure your future.
Company-issued cellphone and tablet for seamless work.
Annual boot voucher to keep you equipped.
Comprehensive health, life, and disability benefits package.
Access to corporate perks through ADP.
Robust technical training and career development programs.
Opportunities for career advancement and potential relocation.