Regional Service Manager

VENU+ • Philadelphia, PA

8d

About The Position

The Regional Service Manager will serve as a point of contact for assigned sites within a region, assisting and guiding Site Operations Managers at Park and Mall locations. The Regional Service Manager ensures that all VENU+ product lines located at our customer sites are maintained effectively and efficiently keeping in mind VENU+ and customer standards of safety, functionality, and show quality. To deliver these guidelines, the Regional Service Manager will be required to have a thorough understanding of the equipment utilization and demand during the year and manage parts, labor, and supplies.

Requirements

• Bachelor's degree required (Business, Logistics, Engineering, etc.)
• 4+ years supervisory experience in a theme park, entertainment, or a fleet maintenance environment
• Mechanically inclined and oriented
• Excellent problem-solving, decision-making, organizational, and planning skills
• Effective written and verbal communication skills
• Proficient in Microsoft Office products
• Able to work in a fast-paced
• Able to work outdoors in a variety of weather conditions
• Travel with assigned region
• Flexible work schedule including nights, weekends, and holidays

Responsibilities

• Ensure company standards are met including routine service schedules and maintenance reports while providing safe, exceptional, and timely delivery service
• Set goals, budgets, and performance benchmarks to ensure regional customer service performance is up to company standards
• Review reports for accuracy, cost of goods sold percentages, and merchandise trends
• Maintain and install mobility, locker, and amusement equipment at customer sites
• Assist with management responsibilities: interviewing, mentoring, training, and developing associates
• Analyze processes and identify areas for improvement or increased efficiency
• Plan, manage, and carry out service trips and projects including completing trip maintenance itinerary, supervising associates, and customer site set up
• Actively identify, locate, and procure new opportunities to install equipment with assigned sites
• Prepare bi-weekly work schedules within determined labor budget
• Monitor trends and customer feedback to identify new prizes and products, with the intention of increasing customer satisfaction
• Perform other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• 401(k) retirement plan with employer match (Roth and Traditional Options)
• Basic Life/AD&D
• Voluntary Life/AD&D
• Company paid Short-Term Disability
• Company paid Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees