Regional Service Manager

ANDRITZ AG•Springfield, MA

45d•Onsite

About The Position

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. Brief Description We are seeking a highly motivated Regional Technical Service Manager for our VIB Product Group. In this role, you will act as the technical liaison between our customers and internal teams, ensuring successful implementation, integration, and optimization of our products and solutions. You will provide onsite technical service, repairs, refurbishments, upgrades, troubleshooting, and deliver exceptional customer support.

Requirements

Post-Secondary level education, in paper technology, engineering, automation, technology, or similar
3+ years technical sales, service and/or product management experience
Solid mechanical aptitude with the ability to interpret and work from engineering drawings
Ability to work with minimal supervision in the field both independently and with Service Technicians
Have a service mindset and customer focus
Self-motivated, able to handle multiple tasks and manage priorities
Familiarity with Office 365 products

Nice To Haves

Experience in the pulp and paper industry is preferred.
Basic working knowledge AutoCAD is advantageous
Familiarity with SAP is advantageous
Additional spoken languages such as French, is a benefit

Responsibilities

Managing, supervising and performing onsite technical service for VIB related equipment, such as repairs, refurbishments and upgrades
Responsible for top line growth and profitability
Ensure professional and timely response to customer enquiries
Build customer relationships and contacts to stakeholders
Increase onsite service business
Increasing sales of new, replacement or upgrade equipment
Support sales with visits, training and customer presentations
Configure, implement, and optimize applications to meet client needs.
Provide technical support and troubleshooting (remotely and onsite)
Conduct product demonstrations, training sessions, and technical presentations for customers.
Work with the product home to communicate customer feedback and contribute to product improvements.
Develop and maintain technical and commercial documentation, including user guides and best practices.
Create and market preventative (regular) maintenance service plans
Collaborate with other product groups to develop complete customer solutions
50%+ regional travel to customer sites and facilities, with occasional international travel for global meetings or training (when required)