Regional Service Manager (Remote: Dallas, Texas area)

Best Western Hotels & Resorts • The Woodlands, TX

8d • Remote

About The Position

Join BWH Hotels - Where Passion Meets Purpose At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Job Purpose Join our team as a partner in enhancing member value by providing operational, consulting, coaching, marketing and related hotel support. In this role, you will provide training to hotels personnel including owners, management, and staff. You also will develops relationships and build trust by being the primary contact between BWH Hotels and your assigned regional territory of hotels.

Requirements

• Minimum of 5 years hotel General Manager/experience or equivalent.
• Intermediate proficiency in Microsoft Office Suite.
• Strong presentation/training skills.
• Strong organizational and time management skills.
• Self-directed.
• Ability to change and/or adapt to new initiatives.
• Valid driver's license, serviceable automobile and proof of insurance may be required.
• This position is not eligible for immigration sponsorship.

Nice To Haves

• Multi-property management experience preferred.
• Bachelor's Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.
• Certified Hotel Administrator (CHA) strongly preferred.
• Certified Hospitality Trainer (CHT) strongly preferred.
• Ability to attain Best Western Quality Assurance Assessor certification.

Responsibilities

• Improves member value by providing operational, training, marketing and related property support.
• Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance.
• Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction.
• Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image.
• Provides corrective action plans as required.
• Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care.
• Communicates brand initiatives by promoting Best Western resources.
• Contributes to the team effort with timely communication between members and Best Western departments.
• Achieves production and budget standards by effectively planning and scheduling property visits and travel.
• Ensures a seamless and expedient transition by conducting effective visits to applicant properties.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what's important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees