Regional Service Manager - St. Louis, MO

Siemens Healthineers • Cary, NC

87d • $119,920 - $179,880

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit. Service Area - St Louis MO Region.

Requirements

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
• 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above
• Excellent organizational skills
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
• Ability to read, analyze and translate into action financial profit and loss statements
• Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables
• Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
• Ability to thrive as a member of a collaborative, cross-functional team
• Competent knowledge of MS Office applications
• Must have a valid driver's license and a clean driving record over the last three years

Nice To Haves

• Experience in managing large remote employee-based territory
• Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience
• Ability to articulate and explain value of Service Agreement offerings
• Working knowledge of SAP or experience with equivalent enterprise service software solution

Responsibilities

• Work to maximize customer loyalty and satisfaction
• Communicate the value proposition of Siemens service to customers
• Obtain service financial goals through revenue attainment and effective cost containment
• Ensure compliance with FDA Good Manufacturing Practices
• Meet annual RSM goals and metrics as established
• Hire, develop, train and coach Customer Service Engineers (CSE's)
• Prioritize customer and business objectives to provide clear direction to CSE's
• Ensure customer satisfaction through timely follow up on all issues
• Develop long term value-based relationships with key accounts
• Provide additional escalation support to resolve key account issues
• Develop proactive account plans to prevent or predict issues
• Provide continuous communication across organization for key accounts

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree