Regional Service Director (East) - Abbott Core Lab

Abbott

84d • $147,300 - $294,700

About The Position

The Regional Service Director is responsible for managing and leading the business in the assigned geography. This role focuses on profitably growing Core Lab’s market share in the United States through effective leadership of district service teams, guiding them to meet the strategic, tactical, and financial objectives of the Division.

Requirements

• Minimum of a Bachelor’s Degree in a technical discipline; an advanced degree is preferred.
• Minimum 8 years prior related experience overall; 3 years in a management function.
• In Vitro Diagnostics experience is required.
• Experience working in a quality system-driven organization and environment.
• Extensive experience with large healthcare systems and Integrated Delivery Networks.
• Proven capability and track record in service leadership, including successful management of budgets and capital expenditures.
• Proven track record in driving change and challenging the status quo, viewed as a change agent in the organization.
• Strong strategic business acumen with a track record of growing renewals and increasing customer satisfaction.
• Excellent people management skills with a proven track record of interpersonal agility to operate across cultural and geographic boundaries.
• Strong customer orientation, with the ability to understand the changing face of the customer in the industry.

Responsibilities

• Align with US Diagnostics commercial leadership to deliver unique service experience to our customer base across the region, that drives renewals and reference-ability.
• Partner with Managing Directors to define and achieve the long-range strategic plan for the region, balancing long-term goals with short-term business needs.
• Implement and execute service and support strategy, budget and resource planning to drive efficiency, profitability, customer loyalty, standardization and harmonization of service tools and processes.
• Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs.
• Provide direction and leadership for the US field service organization, fostering a healthy, growing business.
• Ensure development activities are in place to maintain a constant supply of high-performing talent.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.

Benefits

• Base pay for this position is $147,300.00 – $294,700.00
• Remote work option available
• Travel required: Yes, 50% of the time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees