Regional Service Delivery Manager
About The Position
Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. The Digital Modernization Sector is seeking a highly qualified Regional Service Delivery Manager to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) (FOMCUS) program in Springfield, VA, supporting the TSA Office of Information Technology (OIT) West End User Services Division (EUSD) region.
Requirements
- Requires BA/BS in a technical or management discipline
- Requires a minimum of 8 years of experience in IT service delivery or operations management
- Requires a minimum of 5 years of experience in multi-site or regional support roles
- Strong customer service orientation with demonstrated ability to lead and collaborate with government customers, technical teams, and management
- Proven skills in escalation management, performance monitoring, and process improvement
- Excellent communication and interpersonal skills to effectively interact across organizational levels and stakeholders
- Possess a Secret clearance
Nice To Haves
- Certifications: ITIL 4
- PMI Program Management Professional (PMP) certification
- Other service management credentials
- Experience: Previous work experience with ServiceNow
- Familiarity with End User Services (EUS) operations and IT service management frameworks (e.g., ITIL)
- Have supported federal IT contracts, preferably within DHS or TSA environments
- Have worked in a regulated, mission-critical environment supporting multi-site IT operations
Responsibilities
- Serves as the primary point of contact for IT service delivery across TSA West region
- Organizes, directs, and manages regional IT support personnel to ensure consistent, high-quality service aligned with TSA mission priorities
- Coordinates with TSA leadership and stakeholders to manage escalations, monitor performance, drive process improvements, and ensure compliance with contract requirements
- Provides regular status updates, supports incident resolution, and facilitates the implementation of enterprise IT initiatives within the West region
Benefits
- Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
