Regional Service Delivery Lead, Americas

Pfizer • Tampa, FL

12d • Hybrid

About The Position

As Regional Service Delivery Lead, Americas, you will play a pivotal role in the Global Business Services Source-To-Pay (S2P) division. Your work will directly contribute to improving patients' lives by ensuring efficient and effective service delivery across the Americas. You will be part of a dynamic team dedicated to innovation and excellence, making a tangible impact on healthcare outcomes. As a key member of the S2P Operations global team, you will provide leadership and planning to ensure proper execution of sourcing and contracting activities.

Requirements

• BA/BS with at least 7+ years of experience, MBA/MS with at least 6 years, PhD/JD with at least 1 year.
• Strong project management skills and expertise in service delivery within a large organization.
• Proficiency in financial management, resource allocation, and procurement processes (Sourcing to Contracting).
• Advanced analytical, organizational, and leadership skills.
• Experience with SAP Ariba suite (Ariba eSourcing, Contract Workbench) or similar enterprise procurement software.
• Excellent communication, interpersonal, and team leadership abilities.
• Detail-oriented, self-starter, and able to work independently.
• Advanced MS Office capabilities (Excel, PowerPoint, Word).
• English language fluency.

Nice To Haves

• Experience as a team leader/manager within a Shared Service Center or Center of Excellence.
• MCIPS or equivalent professional procurement qualification.
• Sourcing and contracting experience in categories such as Office Equipment, IT, Marketing, Packaging, Manufacturing, Construction, Professional Services, R&D, Direct Materials.
• Fluency in additional languages (Spanish, German, Mandarin, French, Dutch, Italian, Japanese, Korean, Portuguese, Arabic).

Responsibilities

• Provide strategic direction, oversight, and full accountability for regional service delivery in the Americas of Source-To-Pay (S2P) solutions delivered by the engaged external third-party Business Process Outsourcing (BPO) partner, ensuring alignment with Pfizer’s goals and compliance with contractual agreements.
• Oversee BPO sourcing and contracting execution, ensuring quality, compliance, and adherence to SLAs and KPIs for the Americas region.
• Act as the point of contact and escalation for business stakeholders, S2P Category teams, and BPO partners for the Americas region.
• Develop and maintain relationships with key stakeholders, drive operational excellence, and identify process improvements and risks.
• Support procurement technology enablement, team development, and performance evaluation of the BPO partner.
• Champion innovation, knowledge sharing, and collaboration across functions to achieve strategic objectives.

Benefits

• participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program.
• comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
• Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees