Regional Service Coordinator

Pacific Mobile Structures, Inc.•Riverside, CA

36d•$30 - $34

About The Position

Responsible for scheduling and completion of all daily field service activities for the Riverside and Phoenix Branchs. Organization and prioritization of daily tasks. Communication with customers, sales, field service crews and supervisors. Communicate and coordinate with customers in a timely manner regarding service calls and long term maintenance, keep customers informed of job progress throughout process and ensure customer satisfaction upon completion. Understand and follow all PMSI and site specific safety policies and procedures. Troubleshoot issues in the field, diagnose problems and resolve by using cost effective solutions. Work with branch service leaders to track and maintain fleet maintenance budgets. Work to achieve branch KPI goals and objectives specific to role. Maintain updated records of services performed in the field, including notes and service records. Negotiate customer responsible service expenses and communicate with accounting. Work directly with manufacturers and vendors to resolve warranty issues and cost responsibilities. Responsible for vendor sourcing and rate negotiation. Order supplies as needed, ensure service vehicles are stocked with necessary tools and materials. Responsible for vehicle maintenance and on site lease unit condition. Support Director of Operations and Regional Operations Manager to evaluate and process used building purchases. Work a flexible schedule to meet customer needs, work in the field as necessary. People Manages and develops Field Service Technicians to ensure optimal efficiencies and highest standards are being met. Expand product knowledge through seminars/training for Service Leaders and Sales staff Works with People Ops to ensure proper handling of personnel issues at branch level Works with Safety Director to ensure branches are following PMSI safety policies and creating a safe work environment. Creating an environment in which people want to do their best. Understanding the importance of responsibility, accountability and commitment. Teaching employees to be resourceful to effectively manage and quickly accomplish goals. Other projects as designated by COO or Corporate Staff Advises managers on organizational policies and procedures

Requirements

Ability to provide the best customer experience.
Valid driver’s license with good driving record.
Plumbing and electrical troubleshooting and repair.
General knowledge of power tools and techniques for care.
General knowledge of electrical and mechanical systems.
Experience installing siding, windows, doors, paint, electrical, HVAC, plumbing, cabinetry and flooring.
Excellent communications skills; both verbally and written.
Proficient in Microsoft Word, Excel, and Outlook.
Excellent prioritization and sense of urgency.
Ability to travel up to 20% of time is required
Climbing up and down on ladders and equipment
Ability to work on concrete floors and uneven surfaces
Ability to lift 50 pounds
Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet unassisted
Work outside in all weather conditions
Operate handheld power tools
Wear personal protective equipment
Ability to work more than 40 hours per work week and up to 12 hours per day.

Responsibilities

Scheduling and completion of all daily field service activities
Organization and prioritization of daily tasks
Communication with customers, sales, field service crews and supervisors
Communicate and coordinate with customers regarding service calls and long term maintenance
Troubleshoot issues in the field, diagnose problems and resolve by using cost effective solutions
Track and maintain fleet maintenance budgets
Work to achieve branch KPI goals and objectives specific to role
Maintain updated records of services performed in the field
Negotiate customer responsible service expenses and communicate with accounting
Work directly with manufacturers and vendors to resolve warranty issues and cost responsibilities
Responsible for vendor sourcing and rate negotiation
Order supplies as needed, ensure service vehicles are stocked with necessary tools and materials
Responsible for vehicle maintenance and on site lease unit condition
Support Director of Operations and Regional Operations Manager to evaluate and process used building purchases
Manages and develops Field Service Technicians
Expand product knowledge through seminars/training for Service Leaders and Sales staff
Works with People Ops to ensure proper handling of personnel issues at branch level
Works with Safety Director to ensure branches are following PMSI safety policies and creating a safe work environment
Advises managers on organizational policies and procedures
Other projects as designated by COO or Corporate Staff

Benefits

7.5 Paid Holidays + 2 additional Floating Holidays (Employees hired after October 1 of the current year will receive one floating holiday instead of the standard two floating holidays.)
8 hours of Volunteer Time per year
80 hours PTO (Paid Time Off) effective on hire date
Medical, Dental, and Vision coverage options
401(K) Retirement Benefits with Company Match
Exercise Subsidy Plan, equal to $25 per month
Quarterly Wellness Incentives
Safety and Values Recognition Programs
Years of Service Recognition
Employee Development & Training
Drug-Free, Safety-Focused Environment
Medical, Dental, Vision, 401(K), Charitable Donation Matching, Safety and Values Reward Programs, Community Involvement and Other Great Benefits of being a Pacific Mobile Employee.