Regional Service Administrator

KLA • Richardson, TX

90d • $28 - $37

About The Position

The Global Customer Organization (GCO) is field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT. They partner closely with our customers to provide a comprehensive portfolio of products, services, and expertise, to help them manage yield throughout their fabrication process – from research and development to final volume production. Responsibilities of this group include maintaining strategies and client relationships, identifying, and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. This diverse and dynamic team partners with KLA’s service organization and factory divisions to help ensure alignment between customer needs and corporate offerings to maintain a high level of customer satisfaction.

Requirements

• Minimum 3 years’ experience in administrative or customer service.
• Ability to collaborate with diverse groups of customers, service engineers, managers, sales, and other regional administrators.
• Ability to run multiple projects and systems simultaneously (CRM, SAP/ECC, DHL portal, etc.) with a high level of accuracy in a fast-paced environment with frequent interruptions.
• Proficient in Microsoft Excel.
• Ability to assemble and analyze customer data and provide reports utilizing SAP/CRM (or similar) and Excel.
• Able to work independently.
• Excellent communication and interpersonal skills.
• Friendly, outgoing, and positive attitude.
• Willingness to tackle new tasks.

Responsibilities

• Responsible for preparing quotations for both spare parts and contracts for KLA Worldwide customers.
• Book customer Purchase Orders for spare part orders in CRM and SAP/ECC systems.
• Maintain internal tracker once received customer PO.
• Responsible for communicating with customers from order fulfillment through invoicing processes (to include part identification, tracking of order, cancellations and returns).
• Generate quotes, contracts, invoices and credit memos, and submit invoices based on the customer requirements.
• Handling of customer inquiries or disputes, and managing their part repair orders and/or returns.
• Liaise with Headquarters logistics for part order arrangements, finance for customer order invoicing requirements, and other internal groups as needed.
• Work closely with North American service team to build & continue positive customer relationships when fulfilling orders and providing delivery information.
• CRM/SAP Database management including updating and maintaining customer service records.
• Running/Providing/Generating and analyzing reports necessary for service operations.
• General Office Assistance (logistics shipments, etc.)

Benefits

• medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off and paid company holidays
• family care and bonding leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees