Regional Service Account Manager

Nederman • Charlotte, NC

7d

About The Position

At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, we contribute to efficient production, environmental benefits, and safer workplaces. Clean air is a cornerstone of sustainable production. We respect the environment and each other, have the courage to act and a sustainable customer focus. We are the Clean Air Company. Job Summary: The Regional Service Account Manager will Meet order intake targets and own the installed base with a vision to provide value through intangible skills, expertise, and relationship quoting parts and services with every customer touchpoint. Duties include taking inbound calls for troubleshooting and promotion of all Nederman MikroPul offerings: service, inspections, parts, IoT, new equipment, system upgrades, etc. The Service Manager is also responsible for writing quotes for service work and service agreements for work involving troubleshooting, repair, and inspections of all Mikropul, Luwa and Gas Turbine equipment and systems. Review inspection reports from service technicians and follow up quotes for repair parts and labor. Work with customers setting up and upgrading their control Systems to our new control products. Work with customers, aftermarket parts team and technicians servicing the Nederman FS filter product line. Responsible for startup, balancing, and commission of all major projects and retrofits.

Requirements

• Bachelor’s Degree in technical field or equivalent experience.
• Three or more years of experience in relevant field

Responsibilities

• Manage the assessment/service/ inspection process from start to finish.
• Take inbound troubleshooting calls, promote service work, understand buying history before quoting, quote inspection and price according to buying history and potential to grow share of wallet with customer, review assessment report and quote parts, upgrades, new equipment based on findings, schedule follow up in CRM to ensure customer loyalty.
• Immediately responds to customer requests for emergency service when equipment is shut down.
• Provide phone technical assistance to customers and co-workers for troubleshooting.
• Review Inspection reports, write quotes, and other administrative sales work.
• May involve site visits where required to quote effectively or to manage customer expectations.
• Promote and prepare quotes for repair parts, recommended spare parts, and additional service labor from inspection reports – includes sales efforts in promoting parts, service, new equipment, retrofits, upgrades, MikroPul-Assist, Clean-Air-As-A-Service, etc.
• Other duties as determined appropriate for the position.

Benefits

• An opportunity to be part of a truly innovative and fast-growing international company.
• A team-focused work environment where your efforts won’t go unnoticed or unappreciated.
• Competitive compensation and benefits including PTO, health care insurance, 401K, disability, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees