Regional Sales Manager-Rapid City SD

Goodwill of the Great Plains•Sioux City, IA

About The Position

The Regional Manager is responsible for overseeing the performance of multiple store locations in a designated area. This role focuses on leading and developing store teams, guiding business strategy, and ensuring consistent delivery of exceptional customer experiences. The Regional Manager drives operational excellence, coaches store managers, and supports sales growth while maintaining a strong people-first leadership approach.

Requirements

Bachelor’s degree preferred but will accept a combination of education and a minimum of three years of progressive management experience in a retail, production, or operations environment.
Demonstrated experience leading, coaching, and developing managers or supervisors.
Clean criminal background check.
A customer-focused mindset with a commitment to quality and service
Analytical and problem-solving skills to enhance business performance.
Ability to travel frequently within the assigned region.
Strong leadership presence with the ability to credibly demonstrate authority while building trust and engagement.
Proven ability to coach employees at varying skill levels, adapting communication style and approach to support development from new leaders to high performers.
Ability to conduct effective coaching conversations, deliver actionable feedback, and develop performance improvement and leadership development plans.
Strong analytical skills with the ability to interpret sales, operational, and financial data to drive decisions.
Ability to influence, motivate, and hold leaders accountable for results.
Excellent verbal and written communication skills in English.
Reliable personal transportation, valid driver’s license, and proof of personal vehicle insurance.

Nice To Haves

Experience driving sales growth, managing KPIs, and leading multi-site operations preferred.

Responsibilities

Execute the retail operations strategic plan through the efficient collection, processing, and sale of donated goods.
Lead, coach, and develop Store Managers across multiple locations, building leadership capability, accountability, and succession readiness.
Manage, coach and lead a team that is empowered to ensure KPIs are met. Increasing market share each year and focus on increased revenue while maintaining costs within satisfactory target.
Provide support to Store Managers related to staffing to ensure that all store team members are properly trained, supervised, coached, and evaluated. Serves as a resource for employee relations issues and provides proper resolution.
Ensure all store managers and team members are following and adhering to all Goodwill operating policies and procedures.
Analyze sales, financial, and operational data to identify performance gaps and implement corrective strategies.
Collaborate with senior leadership to set and achieve monthly, quarterly, and annual revenue and sales goals.
Ensure accurate, timely reporting of sales performance, forecasts, and operational metrics to senior leadership and the board.
Partner with Human Resources to implement effective recruiting, onboarding, and training strategies.
Support and ensure comprehensive training and leadership development for retail teams.
Promote a customer-first culture and ensure consistent, high-quality customer experiences across all stores.
Address customer service issues promptly and ensure satisfaction targets are achieved.
Maintain strong awareness of market trends, competitors, and economic conditions to inform strategy and execution.
Follow, support, and enforce all retail best practices as set forth in Retail Policy Manual.
Ensure consistent execution of pricing strategies and operational standards across all locations.
Research and present recommendations for capital improvements and operational enhancements.
Support new and remodeled store openings, including layout planning, stocking, and operational setup.
Travel regularly within the region to support store operations, leadership development, and performance standards.
Lead sales and operational meetings to communicate priorities, motivate teams, and deliver ongoing training.
Actively support the Goodwill Mission, continuous improvement initiatives, and a safe, healthy, and positive work environment.