Regional Retail Store Manager

Acosta Group • Grand Rapids, MI

99d

About The Position

As the Regional Retail Store Manager, you will lead the strategic and operational success of multiple retail locations across the region. This high-impact role is ideal for a results-driven leader who thrives in a fast-paced, customer-focused environment and is passionate about team development, data-driven decision-making, and delivering exceptional retail experiences.

Requirements

• Bachelor's Degree required; High School Diploma or GED accepted with equivalent experience.
• Minimum of 8 years in retail, including 5 years in a supervisory or multi-unit management role.
• Proven success in leading and developing store managers and retail teams.
• Ability to build morale, foster collaboration, and drive accountability across locations.
• Skilled in conflict resolution with a calm, solution-oriented approach.
• Strong analytical skills to interpret sales data, forecast trends, and implement performance strategies.
• Experience in budgeting, cost control, and managing profitability drivers such as labor and expenses.
• Deep understanding of market dynamics, competitor activity, and retail best practices.
• Excellent verbal and written communication skills, with a focus on clarity, follow-through, and professionalism.
• Ability to build senior-level relationships with clients, account teams, and internal stakeholders.
• Comfortable leading regular manager meetings and presenting strategic initiatives.
• Proficient in Microsoft Office Suite.
• Strong math skills for data analysis and budget management.

Nice To Haves

• Willingness to travel up to 50% weekly across regional store locations.
• Thorough knowledge of company products and services, as well as those of key competitors.

Responsibilities

• Drive Regional Performance: Analyze sales data, trends, and forecasts to set and monitor performance goals for each store location.
• Deliver Operational Excellence: Ensure all stores meet key performance indicators (KPIs) and service level agreements (SLAs) while maintaining staffing compliance.
• Lead and Develop Teams: Hire, train, and manage store managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Strategic Collaboration: Partner with Retail clients and account teams to ideate and execute innovative retail strategies and initiatives.
• Optimize Profitability: Support financial goals by managing labor hours, expenses, and overtime to maximize profitability across the region.
• Facilitate Communication: Conduct regular manager meetings to share insights, revise goals, and boost team morale.
• Market Intelligence: Stay informed on market trends, competitive landscape, and emerging best practices in retail sales and customer engagement.
• Customer Experience Strategy: Develop and implement strategies to attract and retain customers, enhancing the overall brand experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree