Regional Retail Operations Director, Walmart

Mondelēz International•Rogers, AR

About The Position

We're seeking a dynamic and results-oriented Walmart Retail Operations Director for our Great Lakes Region. This role is crucial for leading, developing, and motivating a field sales team to flawlessly execute our sales strategy, achieve KPIs, and drive revenue. A core focus will be managing key customer relationships with Walmart Operations Teams, leveraging strategic planning, executional excellence, and advanced data utilization to deliver incremental volume and profit through our Direct Store Delivery (DSD) operations. Our Mondelēz Walmart team is high-performing, collaborative, and insights-driven, fostering a supportive environment that values diversity and community engagement.

Requirements

Extensive knowledge of market and routes-to-market.
Strong organizational, analytical, communication, and interacting skills.
Experience with syndicated data tools.
Strong retail environment and customer understanding.
Ability to translate data into simplified selling material and craft effective presentations.
Minimum 3 years calling on Walmart operators (store or market-level) OR 2 years calling on a regional customer at HQ level; deep understanding of Walmart store operations is essential.
Strong leadership and people management experience, preferably in FMCG/CPG sales (field sales, key account management, brand management).
DSD/distributor operations experience, understanding key business drivers; DSD/CPG background highly preferred.
Working knowledge across HQ, customer teams, and stores for influencing front-line execution.

Responsibilities

Customer Relationship Management (Walmart Focus): Cultivate "best-in-industry" execution with Walmart across all store formats (Supercenters, D1, Neighborhood Market). Engage and influence Walmart Store Operations Leadership (Bentonville and Great Lakes Region). Build strong customer relationships across the organizational hierarchy.
Team Leadership & Development: Manage, develop, and motivate a diverse, geographically dispersed team of non-direct reporting field sales/managers. Partner with sales capability to deliver comprehensive training to Great Lakes Region retail field teams.
Strategic Planning & Execution: Support the Director of Retail Operations Walmart in developing strategic planning tools for field operations. Utilize NIQ and Scintilla data to generate insights, optimize selling/delivery KPIs (e.g., First Time Pick, In-stocks), and manage service expectations.
Cross-Functional Collaboration & Communication: Engage routinely with MDLZ DSD Retail Leadership. Develop and distribute best-in-class communications, priorities, and selling materials to the MDLZ DSD Retail organization.
Category & Market Expertise: Coach teams on category and insights knowledge to influence customers and grow categories. Ensure in-store excellence through established routines and tracking.