Regional Retail Banking Manager

Origin Bank•Dallas, TX

About The Position

Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Job Description Manages all functions and has ultimate responsibility for achievement of sales, service and profitability targets for retail and small business; coaches and mentors Banking Center Managers and their teams; fosters, encourages and grows a progressive retail banking sales environment by performing the following duties personally or through subordinate supervisors. Word Duties and Responsibilities include the following. Responsible for all aspects of retail banking centers including maximizing individual financial center productivity, providing for the training and coaching of banking center managers, meeting profit goals, attaining loan and deposit growth and market share objectives. Provides effective and motivational coaching and training to the team in areas such as career development, sales skills and service experience. Identifies and develops talent, both internally and from external sources. Assists in formulating and coordinating banking center operating, salary and capital budget process. Actively participates in the development and implementation of sales promotions and staff recognition programs. Contributes to the development of retail banking and small business product lines and services that will favorably and competitively position the organization in its marketplace. Formulates and expands business development activities of the Banking Center Managers, Relationship Bankers and Personal Bankers. Develops and reinforces a sales and service culture that will maximize the acquisition and retention of customer relationships by ensuring that customers are provided the highest level of customer service, including integration of insurance and investment products when available. Responsible for support of sales and service initiatives through management of incentive and other programs as available. Participates in weekly geographic sales meetings. Set, manage and oversee banking center expenses, including overtime and staffing while maximizing productivity. Oversee income through fee and interest rate management within Market. Travel to the Banking Centers will be required for coaching the managers and staff. Conducts monthly reviews with each manager, and review the performance reviews held with the Center’s staff. Meets with Regional Presidents to determine focus and direction of retail and small business in their respective markets. Assists in improving operational efficiency through coordination of cash and Retail Operational Audits within Market, participation in inter- and intra-departmental meetings for the purpose of creating and reviewing policies and procedures that suit Market needs, reinforcing policies and proper procedures with banking center employees, bringing issues that affect efficiency to the attention of Retail or local Senior Management. May perform duties of loan officer, personal banker, relationship banker, banking center manager or other operational positions. Represents Origin Bank at various civic, social and community affairs as requested.

Requirements

Bachelor's degree (B. A.) from four-year college or university
ten years retail banking management experience
ten years sales experience required

Responsibilities

Manages all functions and has ultimate responsibility for achievement of sales, service and profitability targets for retail and small business
Coaches and mentors Banking Center Managers and their teams
Fosters, encourages and grows a progressive retail banking sales environment
Maximizing individual financial center productivity
Providing for the training and coaching of banking center managers
Meeting profit goals
Attaining loan and deposit growth and market share objectives
Provides effective and motivational coaching and training to the team in areas such as career development, sales skills and service experience
Identifies and develops talent, both internally and from external sources
Assists in formulating and coordinating banking center operating, salary and capital budget process
Actively participates in the development and implementation of sales promotions and staff recognition programs
Contributes to the development of retail banking and small business product lines and services that will favorably and competitively position the organization in its marketplace
Formulates and expands business development activities of the Banking Center Managers, Relationship Bankers and Personal Bankers
Develops and reinforces a sales and service culture that will maximize the acquisition and retention of customer relationships by ensuring that customers are provided the highest level of customer service, including integration of insurance and investment products when available
Responsible for support of sales and service initiatives through management of incentive and other programs as available
Participates in weekly geographic sales meetings
Set, manage and oversee banking center expenses, including overtime and staffing while maximizing productivity
Oversee income through fee and interest rate management within Market
Travel to the Banking Centers will be required for coaching the managers and staff
Conducts monthly reviews with each manager, and review the performance reviews held with the Center’s staff
Meets with Regional Presidents to determine focus and direction of retail and small business in their respective markets
Assists in improving operational efficiency through coordination of cash and Retail Operational Audits within Market, participation in inter- and intra-departmental meetings for the purpose of creating and reviewing policies and procedures that suit Market needs, reinforcing policies and proper procedures with banking center employees, bringing issues that affect efficiency to the attention of Retail or local Senior Management
May perform duties of loan officer, personal banker, relationship banker, banking center manager or other operational positions
Represents Origin Bank at various civic, social and community affairs as requested
Understand needs of local Market and advocate those needs within Retail and with other internal departments
Respond to customer complaints when unable to resolve at banking center level
Review and approve legal documents and coordinate with Compliance Department as needed
Act as local Emergency Response liaison with Risk, coordinate appropriate response with Risk and communicate response with Market employees
Manage Retail Incentive Plan for Market
Respond to and address various issues timely and, as applicable, in coordination with local executive management and/or other departments
May coordinate internal and external Market-specific communication with Marketing