Regional Resident Services Coordinator (Full Time)

Arrow Senior Living Ankeny • Saint Charles, MO

300d

About The Position

Arrow Senior Living Management wants every person who chooses to join our team to understand that they play a very important part in a much larger story of residents' lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Requirements

• Candidate must be at least 18 years of age.
• Possesses clear verbal and written communication skills.
• Able to follow written and verbal directions and practical problem-solving skills.
• At least one year of experience in conducting group activities and evaluating resident needs.
• Knowledge of the requirements for providing care and supervision appropriate to the residents.
• Proficiency or experience in Office 365 preferred.
• Positive and energetic attitude.
• Professional in appearance and conduct.
• Must be criminally cleared.
• Must have CDL license.
• Must have a clean driving record as per the insured's policy.

Responsibilities

• Provide support during the weekly all-calls, including notetaking and helping to set the agenda.
• Onboard and orient new Resident Services Directors, introducing company philosophies and best practices.
• Encourage team members and residents by managing and carrying out Resident Services events and programming.
• Guide team members in creating innovative programming for residents.
• Lead special projects as assigned and support communities when needed.
• Maintain the standard expectations of the Resident Services job descriptions.
• Present a professional demeanor that communicates a corporate philosophy of service and goodwill.
• Work with Regional Resident Services Director to create and implement new onboarding programs.
• Provide administrative services for Resident Services Directors.
• Help implement volunteer programs in communities.
• Participate in weekly Resident Services all-call to communicate monthly expectations.
• Review events calendar for selected properties when requested.
• Understand wellness care assessments and ensure alignment with the Wellness team.
• Assist Resident Services Directors in developing and strengthening volunteer efforts.
• Develop viral social media campaigns in conjunction with the Marketing team.
• Support directors in managing spend downs and budget guidelines.
• Collaborate with other therapy programs and connect communities with unique resources.
• Support the implementation of the Neighborhood concept in Memory Care.
• Manage new technology in communities and train staff on its use.
• Travel within the region to support Resident Services Directors as needed.
• Calendar consultations and support meetings with the Resident Services Teams.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time