Regional Recruitment Lead - Patient Recruitment

Flourish Research

7d•Remote

About The Position

The Regional Recruitment Lead is responsible for driving patient recruitment and engagement strategies across multiple clinical research sites within a defined region. This role leads site-level teams to achieve enrollment goals, optimize funnel performance, and deliver an excellent patient experience. The Regional Recruitment Lead designs and executes regional enrollment strategies, ensures timely follow-up of all patient leads, and partners closely with corporate and site teams using a data-driven, hands-on leadership approach to consistently meet performance and revenue targets.

Requirements

Proven success leading high-performing teams that meet or exceed enrollment and revenue goals
3+ years managing a patient enrollment team of 5+ representatives
Strong knowledge of clinical trial enrollment processes, protocols, and regulations
Proven leadership of geographically dispersed teams
Highly data-driven, with the ability to identify trends and take fast, measurable action
Ability to build a culture of accountability, performance, and results
Advanced coaching skills, including emotional intelligence and persona-based messaging to improve conversion
Experience managing and improving KPIs at both individual and team levels
Ability to create and execute study-specific recruiting strategies
Expertise in delivering an exceptional, inclusive patient experience
Proficiency with call center systems, phone platforms, and CRMs
Strong cross-functional collaboration and communication skills
Adaptable, solutions-oriented, and effective in dynamic environments
Bachelor’s degree required; business degree preferred

Nice To Haves

Call center leadership supporting multi-therapeutic studies preferred
2–3 additional years as a patient enrollment representative preferred
Healthcare sales and call center management training preferred
Relevant therapeutic area experience is a plus

Responsibilities

Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations
Achieve study enrollment goals and assigned revenue targets
Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases
Ensure an exceptional patient experience from initial contact through screening and enrollment
Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks
Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials
Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance
Build and maintain a culture of accountability, collaboration, and results
Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies
Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators
Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth
Identify and implement coaching, training, and development initiatives for managers and individual contributors
Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements
Participate in sponsor relations and communications as needed
Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns
Ensure accurate and timely documentation within CRM and CTMS systems
Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards
Perform additional duties as assigned by management