Regional Quality Manager

Bureau Veritas•Houston, TX

35d

About The Position

SUMMARY: The Regional Quality Manager is a member of the Corporate Quality and Compliance team, responsible for successful management, oversight, and support of quality performance and activities across multiple offices within the assigned Region. This role is expected to oversee implementations necessary to ensure inspection, laboratory, and customer service provided by CTD offices are in accordance with business needs of the Division and in conformance with the Company and Division's Quality Management System (QMS). When not on-site or travelling for business needs, the RQM may have the flexibility to work from a home office. ESSENTIAL DUTIES AND RESPSONSIBILITIES include the following. Other duties may be designated based on the business requirements. Provide leadership and support to assigned Region, to satisfy and exceed Company, customer, industry and regulatory standards and requirements critical to success and excellence in business. Accountable for quality performance of assigned Region including KPIs related to Statistical Quality Control, Proficiency Testing Programs, Internal/External Audits, Corrective Action, Laboratory and Inspection Training and Competency, and Regulatory Compliance. Key point of contact for escalation of quality-related issues which cannot be addressed at the local level. Assist in and/or conduct root cause analysis/investigations to resolve complaints, discrepancies, nonconformances or other concerns with corrective actions that are efficient, impactful, and sustainable. Review existing operations and processes for risks and opportunities, contributing to the continuous improvement and maintenance of the QMS and business overall. Collaborate with regional and zone quality peers to harmonize best practices across the organization, as applicable. Champion organizational continuous improvement through company frameworks (e.g. Excellence@BV, Lean4Labs) Conceptualize and develop quality training programs/modules and deliver training as required. Perform, support, and participate in internal/external audits within Region or as otherwise assigned. Promote and support the application and implementation of systems and processes (e.g. QMS, Job Management System, Laboratory Information Management System) to improve quality, service, customer engagement, and process management. Remain aware of developments related to quality, industry, and/or business within the Region and identify risks and opportunities proactively. Ensure laboratory, inspection, and customer service staff are kept current with updates respective to above programs and ensure changes are incorporated into the QMS as applicable. Represent Bureau Veritas by appearance and conduct at all times. Carry out the above responsibilities, and all others that may be assigned, in a manner demonstrating support for and adherence to the Company's Ethics Policy, Quality Management System policies and Procedures, Health Safety Security and Environmental Management System policies and procedures, Vision and Strategy, and exercise good judgment, common sense, and diplomacy in so doing.

Requirements

Bachelor's degree in science, engineering, or related technical discipline.
5+ years minimum experience in a technical/quality leadership/management role within the testing, inspection, certification industry or similar business with strict quality and regulatory requirements.
Successful track record of quality management and execution with demonstrated sustainable performance.
Advanced knowledge and understanding of ISO 9001, ISO 17025, 40 CFR 80, 40 CFR 1090, API, ASTM, EN, ISO methodologies and/or similar standards.
Well organized, disciplined and self-motivated, with the capability to balance multiple priorities in a very high-paced environment.
Metrics driven and a solid decision maker.
Proficient in common business, testing, inspection, and certification applications.
The employee shall possess the ability to read, interpret, write reports, business correspondence, procedures, and test methods.
Shall possess the ability to effectively speak and present technical information and respond to questions from groups of managers, clients, customers, and the general public.
Capable of performing all calculations required for the management and operations of the inspection and laboratory businesses.
Able to read, understand and analyze statistical analysis.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to apply common-sense understanding to complex situations and able to prepare and/or follow instructions in written, oral, or diagrammatic form.
Valid driver's license required.

Nice To Haves

Lean Six Sigma, Project Management, and/or other continuous improvement certifications desirable.

Responsibilities

Provide leadership and support to assigned Region, to satisfy and exceed Company, customer, industry and regulatory standards and requirements critical to success and excellence in business.
Accountable for quality performance of assigned Region including KPIs related to Statistical Quality Control, Proficiency Testing Programs, Internal/External Audits, Corrective Action, Laboratory and Inspection Training and Competency, and Regulatory Compliance.
Key point of contact for escalation of quality-related issues which cannot be addressed at the local level.
Assist in and/or conduct root cause analysis/investigations to resolve complaints, discrepancies, nonconformances or other concerns with corrective actions that are efficient, impactful, and sustainable.
Review existing operations and processes for risks and opportunities, contributing to the continuous improvement and maintenance of the QMS and business overall.
Collaborate with regional and zone quality peers to harmonize best practices across the organization, as applicable.
Champion organizational continuous improvement through company frameworks (e.g. Excellence@BV, Lean4Labs)
Conceptualize and develop quality training programs/modules and deliver training as required.
Perform, support, and participate in internal/external audits within Region or as otherwise assigned.
Promote and support the application and implementation of systems and processes (e.g. QMS, Job Management System, Laboratory Information Management System) to improve quality, service, customer engagement, and process management.
Remain aware of developments related to quality, industry, and/or business within the Region and identify risks and opportunities proactively.
Ensure laboratory, inspection, and customer service staff are kept current with updates respective to above programs and ensure changes are incorporated into the QMS as applicable.
Represent Bureau Veritas by appearance and conduct at all times.
Carry out the above responsibilities, and all others that may be assigned, in a manner demonstrating support for and adherence to the Company's Ethics Policy, Quality Management System policies and Procedures, Health Safety Security and Environmental Management System policies and procedures, Vision and Strategy, and exercise good judgment, common sense, and diplomacy in so doing.