Regional Property Operations Manager

Low Income Housing Institute (Lihi) • Seattle, WA

398d • $95,000 - $115,000

About The Position

The Regional Operations Manager at the Low Income Housing Institute (LIHI) plays a crucial role in overseeing the management of LIHI's housing and commercial properties. This position is responsible for guiding and supporting the entire portfolio to achieve financial and operational goals, while also supervising key housing management staff. The role involves collaboration with various departments and ensuring the delivery of high-quality services to residents, particularly those from low-income backgrounds.

Requirements

• Associate Degree in Property Management or related field, or equivalent experience.
• Minimum of six years of senior management experience in residential property management or housing services.
• Strong management, team-building, and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work with diverse economic, social, and ethnic backgrounds.
• Commitment to the Housing First model and working with low-income populations.
• Demonstrated ability to develop and implement policies and manage operations.

Nice To Haves

• Experience managing multiple properties.
• Familiarity with HUD, LIHTC, HOME, Section 8, and other affordable housing programs.
• Experience with supportive housing.

Responsibilities

• Hire, lead, motivate, train, and supervise Area Managers.
• Recommend and implement strategies to increase revenue and minimize expenses.
• Supervise and authorize contract services and approve expenses exceeding area manager authority.
• Monitor and evaluate insurance claims and contractor selection.
• Ensure acceptable levels of unit turnover time, occupancy, and delinquency rates.
• Assist with staffing plans and hiring within the department.
• Conduct leadership meetings and one-on-one check-ins with staff.
• Ensure maximum service levels and positive resident outcomes.
• Conduct site visits to inspect units and common areas.
• Research funding resources and monitor site-level funding utilization.
• Develop and implement new policies and procedures.

Benefits

• Medical, dental, vision insurance
• Retirement plan
• Life insurance
• Long-term disability insurance
• Sick leave
• 116 hours of vacation accrued in the first year
• 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees