Regional Property Manager - On Campus (Student Living)

Greystar Management Services•Lexington, KY

15d•Onsite

About The Position

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . The On-Campus Regional Property Manager (RPM) provides overall leadership for a comprehensive housing program (“UK Campus Housing”) for the University of Kentucky (UK). In this role, the On-Campus Regional Property Manager acts as the “Executive Director of Housing Operations” within the context of Greystar’s public-private partnership with UK. The RPM works directly with UK, including the Office of Residence Life, student accounts services, and auxiliary services, to support the University’s academic mission and strategic priorities. Greystar is responsible for the facilities management of 15 buildings, comprising 7,500 residence hall and apartment-style beds. The RPM directly or indirectly manages a team of approximately 42 full-time employees, 10 part-time employees, 80 summer conferences student staff, and a multi-million-dollar budget. The RPM serves as the primary interface between UK, Greystar, and facilities management/building operations, in addition to critically supporting forward-facing University roles that directly interact with residents and their families. She/he is responsible for positively contributing to a high-quality, living-learning residential experience for UK students. The RPM provides leadership and direct supervision to five department leaders (occupancy management, finance, operations, administration, & facilities) which constitute the senior management team. This position is based in Lexington, KY and requires on-campus, in-office presence of at least four days per week. Specific responsibilities include the oversight of all budget and administrative activities, human resources, housing assignments, marketing, facilities management, and emergency planning/responsiveness. This role also has direct responsibility for the successful execution of a robust, annual summer conferences & short-term occupancy business and critical turnover program. The RPM has indirect responsibility for the oversight of a third-party custodial services provider in all 15 residence halls. In a supporting role, this position works alongside UK’s Office of Residence Life to contribute to the positive, scholastically successful, on-campus student experience. Additionally, the RPM is responsible for the development, implementation, and monitoring of all departmental budgets. The RPM conducts the crafting, executing, and evaluating all housing-focused systems and processes that support enrollment and retention. She/he ensures operations align with institutional objectives and supports the operational and financial goals of both Greystar and UK. The ideal candidate for this position comes with experience in private sector Property Management, along with institutional On-Campus Housing experience.

Requirements

Master’s Degree required, with 7-10 years of experience or training (or a combination of experience/training) in university housing operations
Familiarity with database systems, such as StarRez, Entrata, and/or Yardi
Strong budgetary and financial performance experience
Effective verbal and written communication
Excellent organizational leadership with prior supervisor experience
Outstanding customer service skills
Proven history of robust relationship-building

Nice To Haves

Previous public-private partnership experience (both institutional and private practice) in a higher education setting is strongly recommended

Responsibilities

Supports and executes the Company’s strategies related to property management operations by leading the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable UK Campus Housing to meet and exceed budgeted financial goals and achieve operational performance objectives.
Develops the annual budget(s) for the properties comprising the assigned portfolio and oversees attainment of budget goals by analyzing and evaluating financial statements, monthly reconciliations, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio.
Ensures that the portfolio and individual communities meet the established operational, financial, and business performance standards by inspecting the properties, reviewing financial, market, and operational reports, and developing and implementing appropriate measures to achieve results.
Provides leadership to the team of associate and assistant directors by articulating annual goals/objectives, developing action plans to achieve desired results, and setting priorities. The RPM will model the standards expected of all UK Campus Housing leaders.
Cultivates a high-performing team by hiring, training, and retaining skilled team members, and by managing their performance in accordance with Company policies, values, and business practices.
Oversees the appropriate and adequate staffing of the portfolio and supervises the recruitment, development, and management of all team members.
Promotes client satisfaction and retention through timely reporting and ongoing communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Sustains Greystar’s reputation as a trusted, reliable, and effective educational partner.
Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio or the quality of the on-campus housing experience, and works with others to develop and implement market plans that drive occupancy and revenue growth.
Ensures the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections.
Administers a comprehensive maintenance and capital investment strategy for the physical upkeep of each property in the portfolio, including oversight of preventative maintenance programs and major mechanical systems.
Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between vendors and the Company project team members.
Actively engages in the campus and wider community to fulfill Greystar and UK service, charitable, and philanthropic commitments.
Completes various human resources, financial, administrative, and other reports and analyses, and performs other duties as assigned or as necessary.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.