Regional Project Director - Mitigation/Disaster Restoration

Kustom US•Tucson, AZ

38d

About The Position

Looking to take the next step in your restoration career and lead a mitigation operation where your expertise drives impact? As a Regional Mitigation Project Director at Kustom, you set the pace for our mitigation division. You bring technical excellence, strong communication, and the ability to guide a project from first notice of loss through completion. Whether you're managing technicians in the field, scoping new jobs, or working directly with customers and adjusters, you lead with confidence, quality, and professionalism. Your decisions shape outcomes, ensure accuracy, and reinforce the high standards our clients expect from Kustom. Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide. At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust. If you're ready to make an impact with one of the largest privately held restoration companies in North America, we'd like to meet you. Join our team and become part of our ongoing success story!

Requirements

Current IICRC certification (WRT, ASD, and/or AMRT preferred)
3+ years of experience in water mitigation, restoration, or similar emergency services
Strong Xactimate proficiency, including estimating and job costing
Valid Driver's License and clean driving record with willingness to support locations across Arizona
Excellent communication, customer interaction, and documentation skills
Ownership mentality with focus on quality, safety, and customer satisfaction
Understanding of insurance restoration processes and mitigation-specific best practices

Nice To Haves

TPA experience preferred

Responsibilities

Respond to and manage emergency water mitigation projects from initial loss through job completion
Perform detailed scoping, moisture mapping, equipment calculations, and Xactimate estimates
Serve as the primary point of contact for property owners, commercial clients, insurance adjusters, and internal teams
Oversee field technicians and subcontractors to ensure proper setup, drying strategy, and job execution
Ensure compliance with IICRC S500 standards, Kustom processes, and all safety requirements
Document job progress through notes, photos, sketches, moisture logs, psychrometrics, and daily updates
Review job files for accuracy, profitability, quality, and carrier requirements
Manage change orders, supplements, and insurance communication
Conduct final walkthroughs with customers and obtain completion sign-off
Build and maintain relationships with agents, adjusters, property managers, and commercial partners
Assist in driving new mitigation opportunities and growing branch mitigation revenue