Regional Product Support Specialist

AgriVision Equipment and PrairieLand Partners • KS

80d

About The Position

AgriVision Equipment Group and PrairieLand Partners (AVE PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we are 32 locations strong supporting southwest and southcentral Iowa, northwest Missouri, southeast Nebraska, and central and southeast Kansas. We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. There's a lot we can do to train with the right individual who is willing to work hard and make customers our #1 priority. The Regional Product Support Specialist is a highly motivated Precision Ag professional who works locally with customers and internal departments to support technology including guidance, automation, and data for product, software and service offerings. The person in this role will be responsible for quickly troubleshooting and resolving customer and employee technology issues. They will also work with other team members to proactively implement solutions that improve customer experience and satisfaction. The Regional Product Support Specialist reports to the Product Support Manager.

Requirements

• Associate degree, or higher, in an agricultural-related major or equivalent experience.
• 2-5 years of experience in an agricultural-related role with activities such as sales, service, training, or other related work.
• Prior experience with JD technology and support is preferred.
• Must have reliable transportation.
• Must have a valid driver’s license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Experience operating large agricultural equipment is preferred.

Responsibilities

• Setup and troubleshoot technology for combines, sprayers, floaters, tractors, self-propelled forage harvesters, planters, tillage and RTK systems.
• Enables off-season customer readiness by maintaining up-to-date information on customer equipment as it relates to our company support packages.
• Proactively identify customer support needs and create solutions including educational videos and instruction manuals to proactively eliminate downtime or provide solutions to common failures.
• Maintain current product knowledge on all new/used equipment potentially saleable by the dealership, including features/benefits and machine compatibility/technology integration.
• Supports internal and external training on technology products, services, and resources.
• Assist in leading the organization in the area of John Deere precision farming products and serve as the internal and external technical specialist.
• Exhibits outstanding communication skills and cooperates with other departments and locations.
• Promotes teamwork, maintains a positive attitude and supports the concept of one face to our customers.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 251-500 employees