Regional Product Support Representative II

Terex Corporation

124d • $75,000 - $90,000

About The Position

Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated Regional Product Support Representative II to contribute to the Product Support team. At Terex/Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

Requirements

• Strong communication and interpersonal skills.
• Ability to work and organize with minimal guidance while exhibiting a positive, service-oriented attitude.
• Ability to communicate with internal functions through all available mediums.
• Ability to manage expectations and effectively convey customer needs to colleagues and functions throughout the company.
• Must be a results-oriented team player with the ability to work under pressure.
• Demonstrated time management and organizational skills.
• Ability to set priorities and multitask while managing multiple assignments.
• Demonstrated ability to adapt to changing conditions and work assignments.
• Confident interacting with diverse cultures and fostering strong relationships with both technical staff and management.
• Motivated to learn and maintain a broad knowledge of the manufacturer’s new and recent products.
• Proficient in the use of equipment, tools & technology needed to troubleshoot and repair AWP products.
• Proficient with MS Office including Excel, Word and PowerPoint.

Nice To Haves

• 3+ years’ Technical Service experience within the heavy equipment or similar industry.
• A basic technical knowledge of aerial work platforms.
• Hands-on knowledge of Genie products is preferable.

Responsibilities

• Identify and resolve customer concerns with Terex AWP products.
• Complete daily work orders, including entering daily activities into our CRM system.
• Assist customers with their service training needs and information.
• Assist Engineering as requested with the improvement and development of AWP products.
• Assist all customers with the safe and proper operation of Terex AWP products.
• Assist Terex Product Safety upon request.
• Create and maintain relationships within their respective territory.
• Work with area Sales and Parts personnel regularly to grow business market share.

Benefits

• Performance bonus eligibility.
• Health insurance (medical, dental, vision, Rx).
• Life insurance.
• Accidental death & dismemberment (AD&D) insurance.
• Short-term and long-term disability.
• Extended leave options.
• Paid time off.
• Company holidays.
• 401k matching.
• Employee stock purchase plan.
• Legal assistance.
• Wellness programs.
• Tuition reimbursement.
• Discount programs.

What This Job Offers

• Number of Employees: 5,001-10,000 employees