Regional Product Support Manager

Papé Group•Fremont, CA

About The Position

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead their team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! WHAT YOU’LL DO: As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees aftermarket customer support operations of Parts and Service at Pape Machinery branches in the Bay Area Region. Every day, you will manage appropriate levels of work in process, establish goals and budgets, forecast sales and required inventory levels, maintain staff levels, coach members, maintain customer relations and manage departments toward budgeted sales, expense and profit goals. Manage activities of assigned CSA(s). Perform and participate in personnel reviews of your team members. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, possess excellent written and verbal communication skills and have the desire to create a great experience for our members and customers.

Requirements

Prior successful management experience
Must have a demonstrated ability to manage member performance, foster accountability, coach for improvement, and make good personnel decisions when needed.
Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset. Delegation and winning through team driven results is crucial.
Excellent communication and customer relations skills.
Driver’s license with a good driving record.

Responsibilities

Directs and oversees aftermarket customer support operations of Parts and Service at Pape Machinery branches in the Bay Area Region
Manage appropriate levels of work in process
Establish goals and budgets
Forecast sales and required inventory levels
Maintain staff levels
Coach members
Maintain customer relations
Manage departments toward budgeted sales, expense and profit goals
Manage activities of assigned CSA(s)
Perform and participate in personnel reviews of your team members

Benefits

401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.